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  Public Ticket #2684076
can't access customize section. Fatal error appears
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Comments

  • cris21mil started the conversation

    Hello! I've just bought your theme and after the basic setup (installed theme, activated recommended plugin , imported a template w/ data and created my custom menu) as soon as i go into the customize section a fatal error appears.  i'm working in my local environment with XAMPP and the last version of Wordpress currently available (5.6.1).


    Any idea on how to solve this? Thank you very much!

    Have a nice day,

    Cristiano

  •  2,700
    PenciDesign replied

    Hi,

    Strange, I didn't see any issue like that from my-end.

    What's PHP version you're using? Can you try change it to PHP version 7.2 for example?

    Best Regards,

    PenciDesign

  • cris21mil replied

    my current PHP version is  8.0.1.

    I'll try downgrading and i'll let you know.

    Thanks!

  • cris21mil replied

    Yep, that's it. Working fine with the 7.4.14.

    that was fast. thank you!