When I open a ticket always pop up "You need to enter the Envato Market purchase code you got for this product". But I can't find anyplace to put it, please help me.
Is there another way to carry on with the update without going through the automated? I can just FTP in. I tried renaming the Soledad folder (v 7.3.6) and uploading the new version to a folder called Soledad. but when I do that some of the customization gets messed up.
Can I just FTP and only update the critical files and which ones would those be?
Sorry to be a pain.. but same issue but I feel we're getting closer. Using this method it gave the same 'file permission' issue but did identify two files. can you take a look at the error message this time:
Installing Theme from uploaded file: soledad.zip
Unpacking the package…
Upgrading the theme…
Backing up the old version of the theme…
A backup zip file of the old theme version can be downloaded here.
Removing the old version of the theme…
Warning: chmod(): Operation not permitted in /opt/bitnami/apps/wordpress/htdocs/wp-admin/includes/class-wp-filesystem-direct.php on line 173
Warning: chmod(): Operation not permitted in /opt/bitnami/apps/wordpress/htdocs/wp-admin/includes/class-wp-filesystem-direct.php on line 173
The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. inc/customizer/settings.php, inc/customizer/aaa.txt
That seems 100% it's the issues with the file permissions. And you can't be updated any theme ( not our theme only ) if you don't solve the permission issues from your hosting, so please contact them and require them solve it.
First, please make sure you've clear all the caching before check it again. And open your site and press Ctrl + F5 to clear all the browsers caching - then check it again.
If the issue still appears - please send me your WordPress site admin URL and admin account ( username and password ) - in a private reply. I will take a look at this to help you.
Strange, because we don't do anything affect to the slider in the latest update.
I think your custom CSS code already caused the problems before but for some reasons, it has been overridden by the CSS from the theme, so you can't see it. It's really is the wrong CSS.
Installed the Envato update plugin and trying to update my theme but it is throwing the error:
Update failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.
Where would I modify the file permissions to allow for the update to proceed?
Hi,
What's the Soledad version you're using? And have you changed the theme name folder from soledad to another?
Best Regards,
PenciDesign
When I open a ticket always pop up "You need to enter the Envato Market purchase code you got for this product".
But I can't find anyplace to put it, please help me.
Hi @Harris,
Please click on this button to verify your purchases code.
If you can't do that, you can send us an email via our contact form.
Please don't put replies to tickets of other people because they will get a notification email from your reply.
Best Regards,
PenciDesign
I am so sorry put my question here because I did follow the steps to click the button but re-open and clean my question always.
I don't have any contact window for help.
I have sent an email to "our contact form".
Sorry for all of you, I am a new guy using "soledad" theme.
Hi,
We've replied to your email via harri******@gmail.com
Please check and discussion there
Best Regards,
PenciDesign
Thanks for replying. I am using soledadVersion: 7.3.6
I have had some customizations done to the theme, but I can't imagine why that would would generate the file permission issue.
is there any recommendation you might have?
Hi,
If you're using version 7.3.6 or lower - Please remove the code at the end of functions.php file like on this image: http://prntscr.com/uon4qx
After that, try it again.
Best Regards,
PenciDesign
Unfortunately it still doesn't work. I have removed the code off functions.php but throws the same error as you can see in the attached image.
Hi,
As you can see on the errors that appear - it caused by the file permissions, the updates can't copy files from the servers.
With this issue, please contact your hosting provider and ask them about this - about permission issues.
Best Regards,
PenciDesign
Is there another way to carry on with the update without going through the automated? I can just FTP in. I tried renaming the Soledad folder (v 7.3.6) and uploading the new version to a folder called Soledad. but when I do that some of the customization gets messed up.
Can I just FTP and only update the critical files and which ones would those be?
Hi,
If you want to do manually updates, you can do follow this guide - it's the same with Soledad.
Best Regards,
PenciDesign
Sorry to be a pain.. but same issue but I feel we're getting closer. Using this method it gave the same 'file permission' issue but did identify two files. can you take a look at the error message this time:
Installing Theme from uploaded file: soledad.zipUnpacking the package…
Upgrading the theme…
Backing up the old version of the theme…
A backup zip file of the old theme version can be downloaded here.
Removing the old version of the theme…
Warning: chmod(): Operation not permitted in /opt/bitnami/apps/wordpress/htdocs/wp-admin/includes/class-wp-filesystem-direct.php on line 173
Warning: chmod(): Operation not permitted in /opt/bitnami/apps/wordpress/htdocs/wp-admin/includes/class-wp-filesystem-direct.php on line 173
The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. inc/customizer/settings.php, inc/customizer/aaa.txt
Theme update failed.
Hi,
That seems 100% it's the issues with the file permissions. And you can't be updated any theme ( not our theme only ) if you don't solve the permission issues from your hosting, so please contact them and require them solve it.
Best Regards,
PenciDesign
Hi,
First, please make sure you've clear all the caching before check it again. And open your site and press Ctrl + F5 to clear all the browsers caching - then check it again.
If the issue still appears - please send me your WordPress site admin URL and admin account ( username and password ) - in a private reply. I will take a look at this to help you.
Best Regards,
PenciDesign
Hi,
As I checked, all those issues caused by your Custom CSS:
Example this selected code:
http://prntscr.com/10l5vjn
I've fixed all the wrong CSS to caused the problems to help you.
Best Regards,
PenciDesign
Hi,
Strange, because we don't do anything affect to the slider in the latest update.
I think your custom CSS code already caused the problems before but for some reasons, it has been overridden by the CSS from the theme, so you can't see it. It's really is the wrong CSS.
Best Regards,
PenciDesign