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  Public Ticket #2719448
Website can not show up on my cellphone.
Closed

Comments

  • showthinker started the conversation
    March 13, 2021 at 2:53pm

    Hi there,

    I want to enter my websites by my cellphone. 
    My website can not show up on my cellphone. And shows "Bot Protection Firewall. Blocked because of Malicious Activities. Reference ID: 1254649562604cd167eb9e5" instead.

    Can you give me some suggestions to solve this issue?
    Thank you very much.

    Sonia

  •  2,699
    PenciDesign replied
    March 13, 2021 at 3:23pm

    Hi,

    It's not an issue caused by the theme itself.

    It's a bot protected firewall from your hosting or a plugin you're using. Let's contact your hosting provider and ask them about this.


    Best Regards,

    PenciDesign