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  Public Ticket #2745454
Problem with Plugin
Closed

Comments

  • Joern started the conversation
    April 9, 2021 at 11:50am

    Good day, can you tell me why the plugin "PDF Viewer" by ThemeNcode is not working on my website? I regularly entered the following code.

    [tnc-pdf-viewer-iframe file="https://diskurs-hamburg.de/wp-content/uploads/2021/04/DISKURS-Beitraege-aktiv.pdf" width="1920" height="1050" download="true" print="true" fullscreen="true" share="true" zoom="true" open="true" pagenav="true" logo="true" find="true" current_view="true" rotate="true" handtool="true" doc_prop="true" toggle_menu="true" language="en-US" page="" default_zoom="auto" pagemode=""]

    The integration of the PDF is displayed correctly in Wordpress. But you can't see anything from the outside. I ask for help. 

    The PDF should be shown here.


    Many Thanks

  • Joern replied
    April 9, 2021 at 12:32pm

    Another problem is that the "PDF Embedder" plugin is still displayed even though I have already deactivated and deleted it. Look here:


    https://diskurs-hamburg.de/beitraege/


  •  2,699
    PenciDesign replied
    April 9, 2021 at 1:40pm

    Hi,

    It seems the shortcodes:

    [tnc-pdf-viewer-iframe file="https://diskurs-hamburg.de/wp-content/uploads/2021/04/DISKURS-Beitraege-aktiv.pdf" width="1920" height="1050" download="true" print="true" fullscreen="true" share="true" zoom="true" open="true" pagenav="true" logo="true" find="true" current_view="true" rotate="true" handtool="true" doc_prop="true" toggle_menu="true" language="en-US" page="" default_zoom="auto" pagemode=""]

    has been added inside ThemeNcode and when you activate another theme, it will gone with the theme.

    It's not the issues relate with our theme, so we can't do anything on this.

    I think you can use another PDF View plugin like this plugin to make it showing: https://wordpress.org/plugins/embed-pdf-viewer/

    Best Regards,

    PenciDesign