You need to go to your old website > login to WordPress admin page > Soledad > Activate Theme > and click to "Revoke License" to revoke the license for your old website before activating the theme on your new site.
I am having the same issue. I changed the domain and I did not revoke the license prior to making the domain change. Now the domain linked to the theme no longer exists so I do not know how to change it.
I submitted an email but I am not sure if it was received. Can someone please assist me with this issue?
Hello,
Unfortunately I can no longer create a ticket.
How to contact you?
I bought the theme some time ago, changed the domain and didn't revoke the license before doing the domain change. Now the domain linked to the theme no longer exists, so I don't know how to change it.
Thanks
Hello, I have the some issue as dilettantefashionista and xandeitos, and I have email to [email protected] already, but did not receive any reply. Can you help me?
Hi!
I need to change the domain registered in the license,
Can you help me, please?
Hi,
You need to go to your old website > login to WordPress admin page > Soledad > Activate Theme > and click to "Revoke License" to revoke the license for your old website before activating the theme on your new site.
Best Regards,
PenciDesign
Hi!
I've lost the access to de the domain that was registered in the license, therefor I can't revoke the license to use it in another domain.
Can you help me, please?
Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.
Regards,
PenciDesign.
I've lost the access to de the domain that was registered in the license,
https://dmajork448.com
therefor I can't revoke the license to use it in another domain.
Can you help me, please?
Hi @hsiangrui,
Please create a new ticket with your purchase code.
I'll help you check it.
Regards,
PenciDesign.
Hi
How create a new ticket ?
I have purchase code, but I can't
Hi @hsiangrui,
I've replied to your ticket.
Please check.
Regards,
PenciDesign.
Hello,
I am having the same issue. I changed the domain and I did not revoke the license prior to making the domain change. Now the domain linked to the theme no longer exists so I do not know how to change it.
I submitted an email but I am not sure if it was received. Can someone please assist me with this issue?
Thank you
Hi @dilettantefashionista,
Please create a new ticket with your purchase code. I'll check and help you.
Regards,
PenciDesign.
Hello,
Unfortunately I am no longer able to create a ticket. I did attempt to do that at first and had to find another way to contact you.
Is there any other way to rectify this issue?
Thank you
Hi dilettantefashionista,
Please send the request to [email protected]
Regards,
PenciDesign.
Hello
I sent the email.
Thank you
Hi @xandeitos,
Please send me the email to [email protected]
Regards,
PenciDesign.
Hello, I have the some issue as dilettantefashionista and xandeitos, and I have email to [email protected] already, but did not receive any reply. Can you help me?
Thank you.
Hi @SUMEICHANG,
Please wait for me to check and reply via email.
Regards,
PenciDesign.
Hi, I have replied your request via email on AUG.10 and resend on AUG.15, but did not receive your reply.
Would you please kindly check for me?
Thank you.
Hi @SUMEICHANG,
I've replied to your email.
Please check.
Regards,
PenciDesign.