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  Public Ticket #2793235
customising colours
Closed

Comments

  • kerrylifeandloves started the conversation
    June 3, 2021 at 9:24am

    For some reason, I am unable to change or customise the colours on my site. I was able to when I first got the sight a couple of months ago, but now can't. I have been trying to change the top bar colour etc

  •  2,616
    PenciDesign replied
    June 3, 2021 at 9:50am

    Hi,

    Please update your theme and plugin to the latest version, then go to Appearance > Customize and try to change color again.

    If the problem isn't solved, please send me your site login credential in PRIVATE reply, I'll log in and help you.

    Best Regards,
    PenciDesign.

  • kerrylifeandloves replied
    June 3, 2021 at 9:56am

    Hi there, I have updated the theme and plugin in the last few days. Is there a time frame before it allows changes to be made? 

  •  2,616
    PenciDesign replied
    June 3, 2021 at 10:00am

    Hi,

    I've checked your site and you're currently using the newest version of Soledad.

    Please send me your site login credential in a PRIVATE reply, I'll log in and help you check this issue.

    Best Regards,
    PenciDesign.

  •   kerrylifeandloves replied privately
  •  2,616
    PenciDesign replied
    June 3, 2021 at 10:46am

    Hi,

    I've checked your site settings, everything working fine, and customize the color display properly.

    Please try to customize again. Your site is currently using the cache, please make sure you Purge everything when made a change.

    Best Regards,
    PenciDesign.