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  Public Ticket #2811969
Error 503 when enabling penci pagespeed optimizer
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Comments

  • Warren started the conversation

    Hi Support, I encountered the attached error when activating the penci pagespeed plugin, can you help to see what is the problem?

  •  2,615
    PenciDesign replied

    Hi,

    In some case, if you using PHP 8, you can get an error 503 issue after activating the plugin Penci PageSpeed Optimizer - you just need to go to your hosting > Cpanel > Select PHP Version > click on the "Extensions" tab and disable the opcache extension - check the image below:

    assets%2F-MYNqsVWdjtnuDIOHong%2F-M_8uaY3r-pqj7YKwDFY%2F-M_8vlfVk5xaxOCjotWr%2Fopcache.png?alt=media&token=686446fd-77e3-417a-adb3-b5de9387ebbd

    For more information, please read the document here: https://optimize.pencidesign.net/

    Regards,
    PenciDesign.


  • Warren replied

    Hello, as I'm using Ubuntu Server on DigitalOcean, how do i get about on this as I don't have cpanel? Thanks!

  •   PenciDesign replied privately
  •   Warren replied privately
  •  2,615
    PenciDesign replied

    Hi,

    Your site currently enables Zend OPcache, please SSH in as root and edit the following files:

    /etc/php8.0.7-sp/conf.d/opcache.ini

    Add the following line to the end of each of these files:

    opcache.enable=0

    Finally, restart the PHP version by running the following command as root:

    sudo service php8.0.7-fpm-sp restart

    Regards,
    PenciDesign.

  • Warren replied

    Hi, I have added a opcache.ini file to the directory you mentioned, even edited the php.ini in the /etc/php/8.0/apache2 folder with opache.enabled=0 command.Still doesn't work.

  •  2,615
    PenciDesign replied

    Hi,

    I've checked and the OP Cache still enable on your site.

    In this case, please contact DigitalOcean support to help you disable this feature.

    Regards,
    PenciDesign.


  • Warren replied

    Hello, this has been resolved. Disabled by typing phpdismod opcache into Ubuntu terminal line. Thanks!