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  Public Ticket #2838956
Elementor not working
Closed

Comments

  • Ariennew started the conversation

    I just purchased your theme a couple days ago and installed it. Everything seems to be working great, except everytime I try to edit a page with Elementor it gives me this message: "There has been a critical error on this website. Please check your site admin email inbox for instructions."

    I checked my email, and this is the message I got: "Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email. In this case, WordPress caught an error with your theme, soledad."

    Unless you updated the theme within the last day, I should have the latest version. And I also checked the version of Elementor and all seems to be up to date. 

    It says it is specifically an error with the theme, so how can I fix this?

    Thank you.

  •   PenciDesign replied privately
  •   Ariennew replied privately
  •  2,493
    PenciDesign replied

    Hi,

    I've checked your site.

    You're using an old version of PHP, so some functions of Elementor can't load. Please upgrade your hosting/server PHP to the latest stable version (7.4).

    Regards,
    PenciDesign.


  • Ariennew replied

    That worked, thank you!