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  Public Ticket #2856094
Mobile Screen Menu frozen
Closed

Comments

  • groundvisiontechnologies started the conversation

    While browsing the site on the mobile phone, I notice there are instances when the bookshelf icon is frozen. It does not respond. Please notice the encircled portion of the attachment. What could be the reason for such freezing?

  •  2,576
    PenciDesign replied

    Hi,

    I've checked your site on my mobile phone, everything working correctly, you can view the video below:


    Please try to clear your browser cache then check again.

    Regards,
    PenciDesign.


  • groundvisiontechnologies replied

    Please ignore this.. I think I have fixed it.

  • msutyler2 replied

    I'm having the same issue - my mobile hamburger menu does nothing when clicked.

    Bestgamingsettings.com

  •  2,699
    PenciDesign replied

    Hi @msutyler2,

    Here is a ticket for PenNews theme - not Soledad.

    Also, please make sure you updated the theme to the latest version 8.0.2 and try it again.

    To update the theme - please check this guide

    After updating the theme, clear all the cache and check it again. If the issues still appear, let create a new private ticket and send us your admin URL and admin account ( username and password ) - and we will have a look at this to help you.

    Best Regards,

    PenciDesign