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  Public Ticket #2867018
Page Breaking Issue
Closed

Comments

  • imreysagar started the conversation
    September 7, 2021 at 7:02pm

    Hello,

    • My page is breaking when I open it for the first time after the heading section but when I refresh the page again it just works fine.
    • What might be the problem of this situation?
    • I have faced this same problem many times in other articles as well.
    • Can you please help me to solve this?
    • Thank You!!
  •  2,492
    PenciDesign replied
    September 7, 2021 at 11:37pm

    Hi,

    Please go to Appearance → Customize → Logo & Header → Logo, enter the logo display height (36) to Set A Height for Logo Image,

    Then clear all your site cache/browser cache and check again.

    Regards,
    PenciDesign.

  • imreysagar replied
    September 8, 2021 at 3:56am

    Ok, thanks.

  • imreysagar replied
    September 15, 2021 at 1:08am

    Hey...

    The page is breaking again and again even after setting the logo display height and clearing all your my site cache/browser cache. 

    It's kind of frustrating. what should I do now?

    Same thing happening on my smartphone as well. 

    • But refreshing one more time works just fine.
    1802585920.png
  •  2,492
    PenciDesign replied
    September 15, 2021 at 2:49am

    Hi,

    Please send me the URL related to this issue.

    I've checked other pages, all is working properly:

    1335079252.png

    Regards,
    PenciDesign.


  • imreysagar replied
    September 15, 2021 at 8:55am

    It's happing with new articles only, The old one is working fine.

    No issue so far. 

  •  2,492
    PenciDesign replied
    September 15, 2021 at 12:08pm

    Hi,

    If this issue only occurs on the new post, please check the cache settings again, or please send me your site login credential in a PRIVATE reply. I'll log in and check your site config.

    Regards,
    PenciDesign.


  •   imreysagar replied privately
  •  2,492
    PenciDesign replied
    September 15, 2021 at 6:56pm

    Hi,

    I've config your site. If you want your site loading smoothly, please run the Critical CSS Tool, then regenerate critical CSS again.

    Regards,
    PenciDesign.


  • imreysagar replied
    September 16, 2021 at 12:50am

    I have done the critical CSS part but still, the same issue is coming. 

    Now on a homepage as well.

    • Is there any issue with the plugin which I use to make these headings and sections?
    • But on my other website, it's working fine with your theme while using the same plugin to make heading and other stuff.

  •  2,492
    PenciDesign replied
    September 16, 2021 at 2:21am

    Hi,

    Soledad is compatible with almost all plugins.

    Please publish this post/page, go to Settings → PageSpeed Optimizer, click Purge All button then clear all your site cache & check again.

    Regards,
    PenciDesign.

  • imreysagar replied
    September 16, 2021 at 6:43pm

    Still the same issue, 

    Is there any chance of ads running in that place because I'm blocking the ads by adblocker?

  •  2,492
    PenciDesign replied
    September 17, 2021 at 10:59am

    Hi,

    All your site settings are correct, so please check your site on the private/incognito tab again to avoid conflict with the browser extension.

    Regards,
    PenciDesign.



  • imreysagar replied
    September 17, 2021 at 11:22am

    Yeah, 

    It's working fine without any issue on incognito mode right now.

    Thank You..