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  Public Ticket #2873214
Testimonials avatar images are cropped
Closed

Comments

  • edwinlopezibarra started the conversation
    September 16, 2021 at 12:05am

    Hi,

    Could you help me please to check how to fix this issues?

    1. Testimonial avatar images are cutted to the half for some list items
    2. Post views looks like are not been updated after a visit to any pages. We feel like we are possible loosing some hits

    Regards,

  •  2,492
    PenciDesign replied
    September 16, 2021 at 2:26am

    Hi,

    1. Please upload a largest image size ( minimum 500 x 500px) with 1:1 ratio,

    2. The post count will not work correctly when your site enables the cache, please resolve this issue by going to Appearance → Customize → Single Posts → General, check to Enable ajax Post View Count option.

    Regards,
    PenciDesign.


  • edwinlopezibarra replied
    September 16, 2021 at 5:50pm

    Hi,

    1. Your recommendations were done but the problem continue, please take a look to the attached images

    2. Enable ajax Post View Count option was enabled, I made some test visiting a specific post and checking if the visit count change it, until now I didn't see an incremental change

    I could give you access if you want to check something directly in our side.

    Regards.

  •  2,492
    PenciDesign replied
    September 17, 2021 at 3:15am

    Hi,

    1. Please clear all your site cache then check again. Some avatar images still showing full because you've uploaded the wrong image ratio.

    image.png

    2. Please go to Appearance → Customize → Single Posts → General, check on the Show Views Count option.

    Regards,
    PenciDesign.