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  Public Ticket #2874114
Website broken
Closed

Comments

  • subaru20 started the conversation

    Hi guys,

    The theme looks like it is broken, or that there's something wrong with the website. I did update the theme and the WP core files. However, I am unable to fix the issue. The website loads incorrectly. See screenshot: 

    - Website doesn't load properly

    - Photos for the authors are not displayed in the avatar section of the articles

    - Favicon sometimes doesn't display.

    Would really appreciate your help.

    Best regards,

    Saber.

  •  2,613
    PenciDesign replied

    Hi,

    Please send me your site login credential in a PRIVATE reply. I'll log in and help you.

    Regards,
    PenciDesign.


  •   subaru20 replied privately
  •   subaru20 replied privately
  •  2,613
    PenciDesign replied

    Hi,

    Your site working correctly on my device. Please clear the browser cache then check again:

    image.png

    Regards,
    PenciDesign.


  • subaru20 replied

    Thank you. Hope it doesn't break by itself. One more question please, as previously communicated, the photos for the authors are not displayed in the avatar section of the articles. Here's another screenshot.

  • subaru20 replied

    Can you please double check now? The same issue is back again. Would appreciate any input on this. Thank you.

  •  2,613
    PenciDesign replied

    Hi,

    I've checked your site on Google Chrome, all the statics files can't loading and show 404 errors. About this issue, please contact your hosting support for more information.

    image.png

    Regards,

    PenciDesign.


  • subaru20 replied

    Alright thank you. What about the avatar thing? The photos aren't appearing under the articles.


  •  2,613
    PenciDesign replied

    Hi,

    Please check the ProfilePress plugin, all the avatars on your site now display on the ProfilePress setting, not from the default WordPress profile.

    Regards,
    PenciDesign.


  • subaru20 replied

    Sure, thank you. But I couldn't see from where I can display the photos for the authors under the articles. Can you provide me with the steps please? 

  •  2,613
    PenciDesign replied

    Hi,

    This plugin will get the image you've upload to Gravatar by your email address, please go to https://en.gravatar.com/, upload your avatar image then try again OR just disable this plugin.

    Regards,
    PenciDesign.


  • subaru20 replied

    Thank you. I disabled the plugin. This leaves the photo not displayed as well as they were. Here is a screenshot. Would really appreciate if you have a workaround for this. Thank you.

    Saber.

  •  2,613
    PenciDesign replied

    Hi,

    I've fixed the avatar display issue.

    Please check.

    Regards,
    PenciDesign.


  • subaru20 replied

    Thank you. It was fixed but the issue came back again. The photos of every user under the article aren't displayed. It shows the per default one. Could you please fix it and ideally share how to do it myself so I don't have to reach out again. Thank you.

    Saber.

  •  2,613
    PenciDesign replied

    Hi,

    Please download the attachment file then overwrite it to:

    wp-content/themes/soledad/inc/templates/about_author.php

    Regards,
    PenciDesign.