Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #2884613
Not loading on mobile
Closed

Comments

  • habbsmedia started the conversation
    September 30, 2021 at 7:25pm

    our website isn't loading on certain mobile devices. example: our website loads on my iPhone and my friends android. It will not load the website to his fiancés (wont load on safari or chrome browser) or my sisters iPhone(it wont load safari but will load on brave browser). It works fine across all computers. we thought it was a hosting issue or a theme issue on WordPress. We have switched companies (from Witherhosting to Fastcomet) and we deleted the free theme and bought Soledad theme. Still doesn't work for them. We tried clearing caches on their phones. 

  •  2,492
    PenciDesign replied
    October 1, 2021 at 2:27am

    Hi,

    I've checked your site on my devices. Everything working properly.

    Please send me a screenshot of this problem. I'll take a look and help you.

    Regards,
    PenciDesign.


  • habbsmedia replied
    October 4, 2021 at 6:15pm

    it was an issue with plug in we were using thank you


  • smithstandard replied
    October 22, 2021 at 6:39am

    I am also having the same issue. Is someone able to give me an idea of which plug-in might be causing this issue? My updated theme will only show up on computers, not mobile. Thanks

  •  2,492
    PenciDesign replied
    October 22, 2021 at 6:58am

    Hi @smithstandard,

    Please try to deactivate all plugins ( except plugins that come from the theme ) and try it again. If it works, let's enable each plugin to check what plugin caused this issue. 

    Regards,
    PenciDesign.