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  Public Ticket #2898962
Distorted Images
Closed

Comments

  • cafetecnologia started the conversation
    October 20, 2021 at 1:17pm

    Hello everyone, how are you?

    I'm having a problem with distorted images in our articles. Could you please check how to fix this?

    See an example in:

    https://blog.toyotasulpar.com.br/por-que-escolher-um-toyota/

    On the desktop the image appears correctly.

  •  2,613
    PenciDesign replied
    October 20, 2021 at 2:00pm

    Hi,

    I can't access your site. Please check.

    Regards,
    PenciDesign.


  • cafetecnologia replied
    October 20, 2021 at 2:11pm

    Hello, how are you?

    I'm sorry. I forgot that our firewall does not accept access from outside Brazil.

    Please send us your IP so we can whitelist it.

  •  2,613
    PenciDesign replied
    October 20, 2021 at 4:49pm

    Hi,

    My IP: 2001:ee0:51d5:870:74f8:ff92:efb2:c623

    Regards,
    PenciDesign.


  • cafetecnologia replied
    October 20, 2021 at 4:58pm

    Done. Please try again.


    Adding 2001:ee0:51d5:870:74f8:ff92:efb2:c623 to csf.allow and iptables ACCEPT...
ACCEPT  all opt    in !lo out *  2001:ee0:51d5:870:74f8:ff92:efb2:c623/128  -> ::/0  ACCEPT  all opt    in * out !lo  ::/0  -> 2001:ee0:51d5:870:74f8:ff92:efb2:c623/128


  •  2,613
    PenciDesign replied
    October 20, 2021 at 6:22pm

    Hi,

    I still can't access your site.

    Please send me a screenshot of the issue or temporarily disable the firewall.

    Regards,
    PenciDesign.


  • cafetecnologia replied
    October 20, 2021 at 6:27pm

    Please see the attached files.

  •  2,613
    PenciDesign replied
    October 20, 2021 at 6:38pm

    Hi,

    In this case, please install the Teamviewer software then send me connection information. I need to check this problem on your computer.

    Regards,
    PenciDesign.

  • cafetecnologia replied
    October 20, 2021 at 6:51pm

    Hi there,

    I removed "BR" from my CC_ALLOW_FILTER.

    Please try to access the blog again at

    https://blog.toyotasulpar.com.br/

    Thanks.

  •  2,700
    PenciDesign replied
    October 21, 2021 at 3:07am

    Hi,

    Please try to re-update the theme to fix it.

    To re-update the theme, please edit the code like on this image

    After that, go to Appearance > Themes > and click to "Update Now" on Soledad thumbnail to re-update the theme.

    Note: Make sure you've enabled the auto-updates by doing follow this guide.


    Best Regards,

    PenciDesign