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  Public Ticket #2899192
Theme Files Downloading Issue
Closed

Comments

  • irfan756 started the conversation
    October 20, 2021 at 6:03pm

    I have purchased the Soledad theme today and when downloading all files it's just downloading its license. 

    And that license file only includes a license but not the child themes and other files.

    Please look into this matter.

  •  2,613
    PenciDesign replied
    October 20, 2021 at 6:11pm

    Hi,

    Maybe you've downloaded the wrong file. Please log in to ThemeForest, select All files & documentation options on the download button.

    Regards,
    PenciDesign.


  • irfan756 replied
    October 20, 2021 at 6:24pm

    Yes, I have checked. The option is there but I need to download whole files including child themes. But it only downloaded a 184 KB file. I am attaching a screenshot of the downloaded file.

  •  2,613
    PenciDesign replied
    October 20, 2021 at 6:27pm

    Hi,

    Please install the Teamviewer software then send me connection information. I need to check this file on your computer.

    Regards,
    PenciDesign.


  • irfan756 replied
    October 20, 2021 at 6:33pm

    My Id: 800 625 353

    Password: 742uds


    But i think i have already used my download quota for today. If you can check you are welcome.

  •   PenciDesign replied privately
  • irfan756 replied
    October 20, 2021 at 6:44pm

    Thanks for your good response. 

    Does this theme come with a Child theme to manage in a good way?

    Regdards:

  •  2,613
    PenciDesign replied
    October 20, 2021 at 6:46pm

    Hi,

    You can download the Soledad Child theme here.

    Regards,
    PenciDesign.