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  Public Ticket #2907791
Images Not Loading
Closed

Comments

  • frankmatthewpowell started the conversation

    Ever since I activated the Soledad template, I cannot upload images to my site. Also, some of my images are not displaying in the mobile version of my site. 


    Thank you.

  •  2,700
    PenciDesign replied

    Hi,

    I see it loads fine, it seems you've figured what's the problem.


    Best Regards,

    PenciDesign

  • frankmatthewpowell replied

    The issue is not fixed. I cannot upload images to my wordpress dashboard. This issue did not start until I activated this theme. I am trying to change my logo, but I can't because I get an error message that says "parent directory not writable by the server." Please help me with this. 

  •  2,613
    PenciDesign replied

    Hi,

    This is not an error of the Soledad Theme. The problem because your server doesn't set the permission for WordPress to upload/modify files on your server storage. Please read this article for more information: https://www.wpbeginner.com/wp-tutorials/how-to-fix-image-upload-issue-in-wordpress/

    Regards,
    PenciDesign.


  •  2,700
    PenciDesign replied

    Hi,

    It's not the issues with the theme itself - it's an issue from your hosting is not set writable for wp-uploads folder - you can check the guide below to know how to fix it:

    https://www.hostinger.com/tutorials/fix-the-is-its-parent-directory-writable-by-the-server-wordpress-error


    Best Regards,

    PenciDesign

  • frankmatthewpowell replied

    The images are not showing up on my site, though. When I add the "latest post" widget, some featured images show up, others do not display at all, and they are all different sizes. Again, I was not having any issues with this until I activated my new template. 

  •  2,700
    PenciDesign replied

    Hi,

    I can see it works fine - check this image: http://prntscr.com/1y84fbq

    And it's lazyloading images, if you don't want to use it, you can disable it via Customize > Speed Optimization > General & Lazyload > and check to disable all lazyload images options there.


    Best Regards,

    PenciDesign