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  Public Ticket #2913875
Reset the license
Closed

Comments

  • Jayanta1987 started the conversation
    November 10, 2021 at 9:34pm

    Hi Team,

    I have bought soledad theme and activated it in https://buymecream.com but for some reason I had to reset the WordPress site. After that the theme is showing inactive. Please help to reset the license or puchase code 

    Thanks

    Jayanta Dhar




  •  2,492
    PenciDesign replied
    November 11, 2021 at 4:59am

    Hi,

    If you activate the license code on the same domain name as before, please put the code then activate it again.

    Regards,
    PenciDesign.


  • Jayanta1987 replied
    November 11, 2021 at 5:08am

    Hi Team,

    I have already tried that. But its giving error that this is activated with same domain. Please refer attached screenshot (highlighted one) and you will able to understand the issue.

    8676275184.png


    Regards

    Jayanta Dhar

  •  2,492
    PenciDesign replied
    November 11, 2021 at 5:42am

    Hi,

    I've re-activated the license of your domain. Please check and try to activate again.

    Regards,
    PenciDesign.


  • Jayanta1987 replied
    November 11, 2021 at 6:04am

    Thank you very much. It looks good now.