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  Public Ticket #2916440
Header Builder problem
Closed

Comments

  • bakab started the conversation

    i edited header

    https://prnt.sc/1zndvg8

    when i preview it looks like this

    https://prnt.sc/1zngc7l

    When I refresh the page after saving the template in the admin panel, it looks like the following, many changes are lost

    https://prnt.sc/1zngr40

  •   PenciDesign replied privately
  •   bakab replied privately
  •  2,612
    PenciDesign replied

    Hi,

    I've checked your site. The header builder working properly without any issue. Please clear all the browser cache then reload the header builder page again.

    image.png

    Regards,
    PenciDesign.


  • bakab replied

    The header background I edited is black, but when I preview it, it looks white. The background that should be in the attached picture is white instead of black, in some of my edits it is not seen the same way, the border is not visible either.

  •  2,612
    PenciDesign replied

    Hi,

    The problem because you've added the wrong CSS syntax at Customize → Custom CSS. I've checked and edited this CSS for you.

    Please check.

    Regards,
    PenciDesign.


  • bakab replied

    Thanks, it was a very nice header, the only problem remained, the attached css code does not work

  • bakab replied

    I encountered another problem, while the page is loading, a broken layout appears as in the attached image, then it is fixed, it constantly does this when switching between pages.

  •  2,700
    PenciDesign replied

    Hi,

    Since you've changed the header, so you need to run the critical CSS tool again to get it updated with your new header.


    Best Regards,

    PenciDesign

  • bakab replied

    when run it gives the following error

  •  2,612
    PenciDesign replied

    Hi,

    In this case, please follow these steps:

    • Clear all the site cache, then turn off/disable all the cache/minify plugins,
    • Run the critical CSS Tool & regenerate critical CSS,
    • Reactivate the cache plugin.

    Regards,
    PenciDesign.


  • bakab replied

    Hi,

    The error does not appear on the pages that I created the critical CSS, but the error persists in the subpages and content pages that I did not create

  •  2,612
    PenciDesign replied

    Hi,

    Please send me a related URL to this issue.

    Regards,
    PenciDesign.


  •  2,612
    PenciDesign replied

    Hi,

    Please wait for me to check this issue on my devices then send you an update soon.

    Regards,
    PenciDesign.


  •   bakab replied privately
  •  2,612
    PenciDesign replied

    Hi,

    I've checked your site. The header display properly.

    image.png

    Please send me a screenshot related to your issue.

    Regards,
    PenciDesign.


  • bakab replied

    same error as metaevren.net

  • bakab replied

    We added css for the gradient color transition, the code below breaks it, I think I removed the code, it's fixed, can you check it too?

    .penci_builder_sticky_header_desktop:after {
        content: '';
        width: 3000px;
        height: 4px;
        animation: customrotate 3s infinite linear;
        background: linear-gradient(to right,#30ff90 0,#ed2ded 25%,#ff7600 50%,#30ffe6 75%,#30ff90 100%);
        position: absolute;
        bottom: 0;
    }
    @keyframes customrotate{from{background-position:-3000px}to{background-position:0}}

  • bakab replied

    Thanks for the update, problem solved.