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  Public Ticket #2928532
remove license from deleted wordpress site
Closed

Comments

  • haitung01 started the conversation
    December 1, 2021 at 6:14am

    i recently deleted my original website and get a new one on a new server. However i forgot to remove my soledad theme license in the previous site and there's no backup. 

    when i install my theme on the new site, it shows '' This license key has been registered for the domain: https://wordpress-666971-2183495.cloudwaysapps.com please buy a new license.

    is there any way to remove the license from the original website? tks.

  •  2,492
    PenciDesign replied
    December 1, 2021 at 6:58am

    Hi,

    Please send me the new domain name you want to transfer the license to. I'll check and help you.

    Regards,
    PenciDesign.


  •   haitung01 replied privately
  •  2,492
    PenciDesign replied
    December 1, 2021 at 7:54am

    Hi,

    I've transferred your license key to the new domain.

    Please check & activate it.

    Regards,
    PenciDesign.


  •   haitung01 replied privately
  • haitung01 replied
    December 1, 2021 at 8:33am

    perhaps i sent you the wrong domain ? 

     https://haitung.tw/wp-admin

  •  2,699
    PenciDesign replied
    December 1, 2021 at 8:43am

    Hi,

    Please send me your WordPress site admin URL and admin account ( username and password  ) - in a PRIVATE REPLY. I will take a look at this to help you.  

    Best Regards,

    PenciDesign

  •   haitung01 replied privately
  •   PenciDesign replied privately
  • haitung01 replied
    December 1, 2021 at 10:07am

    tks very much, that helps a lot.