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  Public Ticket #2934495
Some issues with products and shop pages
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Comments

  • johncarnegie started the conversation

    Hi,

    I've got some issues with products and shop.

    1. Shop page: When you log in, the shop page is displayed well. But if you log out, the shop page is a mess.

    https://ibb.co/d2cWrLv (Shop page - log in - good)

    https://ibb.co/N9LxT0B (Shop page - log out - bad)

    Link: https://www.blog.advanedu.com/shop

    2. Check out page: When you log in, the Checkout page is displayed well. But if you log out, the Checkout page is not good.

    https://ibb.co/4MMv1Wz (Checkout page - log in - good)

    https://ibb.co/DwDyw8K (Checkout page - log out - bad)
    https://ibb.co/s5gN0J3 (Checkout page - log out - bad)

    Link: https://www.blog.advanedu.com/checkout

    I still have a few more issues. Please help me fix those 2 first. 


  •  2,492
    PenciDesign replied

    Hi,

    1. From Soledad version 8.0.7 - the plugin Penci PageSpeed Optimizer is not needed anymore ( we've included all new speed optimization features inside the "Penci Shortcodes & Performance" plugin ). So, please deactivate & remove it after updating the theme to the latest version,

    2. Delete the current Penci Shortcode & Performance plugin, then re-install this plugin by going Appearance → Install Plugins,

    3. For more information a new speed optimization, please read the document here: https://soledad.pencidesign.net/soledad-document/#speed-optimization

    Regards,
    PenciDesign.


  • johncarnegie replied

    Hi,

    I have followed the new instruction for speed optimization. In the instruction, you didn't mention anything related to Customizing --> Speed Optimization --> General and lazyLoad. What should I do with it?

    From the previous setting, I checked the following items:

    https://ibb.co/mFDpDmT

    Should I leave them checked like that or should I disable them all?

  •  2,492
    PenciDesign replied

    Hi,

    You can keep all settings on General & Lazyload settings without any issue.

    Regards,
    PenciDesign.


  • johncarnegie replied

    Hi,

    Issue 1: solved


    Issue 2: Still there

    If I log in while opening the Checkout page, the Billing Details and Your Order will be in 2 columns

    https://ibb.co/4MMv1Wz (Checkout page - log in - good)

    But If I log out, The Checkout page will display only one column and I have to scroll down to see the Your Order area.

    https://ibb.co/DwDyw8K (Checkout page - log out - bad) 

    https://ibb.co/s5gN0J3 (Checkout page - log out - bad)

    Link: https://www.blog.advanedu.com/checkout


    Issue 3

    On a product page, Sometimes I can see the line "Choose an option" together with some other options. This is bad

    https://ibb.co/KLqh0hH (bad)
    https://ibb.co/2qLmyZB (bad)

    Sometimes, I only see the options without the line "Choose an option". This is good.

    https://ibb.co/mRZKqq6 (good)

    link: https://www.blog.advanedu.com/product/ielts-band-4-5

    Issue 4

    On the Checkout page, how to increase the font size of the letters in the fields? They are too small compared with the rest. I want it to be the same font size as the others, at least 16 px.

    https://ibb.co/Kr8jtnv

    Link: https://www.blog.advanedu.com/checkout

  •  2,492
    PenciDesign replied

    Hi,

    1. About your issue, please go to Appearance → Customize → Speed Optimization → Optimize CSS:

    Exclude Stylesheets from Optimize CSS: enter id:woocommerce-smallscreen,

    Exclude Stylesheets from Remove Unused CSS: enter id:woocommerce-smallscreen,

    image.png

    2. Navigate to Appearance → Customize → WooCommerce → Single Product: uncheck Convert select into the button option.

    Regards,
    PenciDesign.

  • johncarnegie replied

    Hi,

    After following your suggestions:

    Issues 2 and 4 are still there


    Issue 3: 

    Now it turned back to the regular Woocommerce option form. I still want to use swatches because it is easier for users to choose a product or option. 


    Also, there is something wrong, it is not normal at all. 

    Now the line Choose an option is not displayed. It stays together with the other options. This is strange.

    https://ibb.co/nbr7Lp9


    You can check the following websites of mine.

    https://ibb.co/WtQCVjw (This website uses swatches)

    Link: https://www.blog.wealthsuccess.edu.vn/product/ielts-band-4-5


    https://ibb.co/v1Qw2zf (This website uses the regular Woocommerce form)

    Link: https://www.advanmart.com/product/family-and-friends

    Your theme is very different. Now it is not the same as the regular Woocommerce form because the line Choose an option is not displayed at first. And it doesn't use the Swatches form either.

  •   PenciDesign replied privately
  •   johncarnegie replied privately
  •  2,492
    PenciDesign replied

    Hi,

    1. I've fixed all issues on your site,

    2. Please go to Appearance → Customize → WooCommerce → Font Size: change the checkout font size at Check out Form Font Size,

    3. Since version 8.0.7. We've changed the speed optimization plugin & engine. You don't need to run the Critical CSS Tool on Windows, the critical CSS task will be run on your website. If the page you want to view doesn't have a critical CSS before, the page speed optimization plugin will take a little time to scan and get the critical then put it in a cache. That is a reason why you view your page slowly.

    Regards,
    PenciDesign.


  • johncarnegie replied

    Hi,

    Thanks a lot.

    Issues 1, 2, 3: solved


    Issue 4: Font size: didn't work. 

    I tried to change the font size to even 50 px, but nothing was changed.

    https://ibb.co/L8T9CFR (font was changed to 50px)

    https://ibb.co/Kr8jtnv (nothing was changed)


    Issue 5: After successfully purchasing an item, when I go to the orders page, there was something wrong with the font. 

    https://ibb.co/gtgWTSs (something wrong with the font style)

    Link: https://www.blog.advanedu.com/tai-khoan/view-order/235692


    Issue 6: Warning from Google Search Console

    I received a warning from Google Search Console like below:

    "Videos issues detected on https://www.blog.advanedu.com

    Search Console has identified that your site is affected by 1 Videos issues:

    Top Warnings

    Warnings are suggestions for improvement. Some warnings can affect your appearance on Search; some might be reclassified as errors in the future. The following warnings were found on your site:

    Either "contentUrl" or "embedUrl" should be specified

    We recommend that you fix these issues when possible to enable the best experience and coverage in Google Search."


    This is the link to the post with the video issue:

    https://www.blog.advanedu.com/starters-speaking-phan-1/


    I checked and saw nothing wrong with the video. Then I clicked "Validate fix", but it didn't work.

    https://ibb.co/Dw2nY06

    Link: https://search.google.com/search-console/r/videos/drilldown?resource_id=https://www.blog.advanedu.com/&item_key=ChgIKBoKY29udGVudFVybBoIZW1iZWRVcmwQAhgU&utm_source=wnc_10030322&utm_medium=gamma&utm_campaign=wnc_10030322&utm_content=msg_100058679&hl=en


    I changed the Youtube URL to the short form, but it still didn't work.


    "3. Since version 8.0.7. We've changed the speed optimization plugin & engine. You don't need to run the Critical CSS Tool on Windows, the critical CSS task will be run on your website. If the page you want to view doesn't have a critical CSS before, the page speed optimization plugin will take a little time to scan and get the critical then put it in a cache. That is a reason why you view your page slowly."

    --> Yes, I used to follow your previous guideline for speed optimization and worked with Critical CSS Tool on Windows. I don't remember how I did that. If we don't need it anymore, did you remove it from my website? I have just followed the new instruction for speed optimization. I don't remember what I installed before. Is everything is OK now? Do I need to do anything to remove the previous things? 

  •  2,492
    PenciDesign replied

    Hi,

    1. I've fixed the font size & order detail page,

    2. About the error on the Google Console. This scheme data was generated by the RankMath plugin, so you need the default feature by Soledad by going to Appearance → Customize → General → Schema markup: check to Remove Schema Data for Single Posts/Pages option.

    3. You can remove the PageSpeed Optimizer plugin from your website. Since version 8.0.7, all the optimization features are included in Penci Shortcode & Optimization plugin.

    Regards,
    PenciDesign.

  •   johncarnegie replied privately
  •   PenciDesign replied privately
  • johncarnegie replied

    Hi,

    Something is wrong. After updating, now my website doesn't show any images. And it is still slow.

    Check: 

    https://ibb.co/r4qNf9t
    https://ibb.co/h8F6tgW
    https://ibb.co/RSL0zbP

    Link: https://www.blog.advanedu.com

  •  2,492
    PenciDesign replied

    Hi,

    The image doesn't show because you've added the wrong JS code syntax, so all the JS code can executive:

    image.png

    image.png

    Please check again and you should insert this code to the necessary page.

    Regards,
    PenciDesign.


  • johncarnegie replied

    Hi,

    I have just updated your plugins. I didn't add anything new. And I don't know anything about adding JS code syntax. 

    What should I do next to fix this?

  •  2,492
    PenciDesign replied

    Hi,

    I've fixed your site issue.

    Please check.

    Regards,
    PenciDesign.


  • johncarnegie replied

    Hi,

    It works again. Thanks a lot.