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  Public Ticket #2957236
Instagram connect
Closed

Comments

  • BerserkSmiley started the conversation
    January 13, 2022 at 7:09pm

    For the past week, the Instagram plugin has been very inconsistent. I've been getting the message: 

    This message appears for Admin Users only: No any image found. Please check it again or try with another instagram account.

    Some days it works, other days it dont. I've updated it in my panel and it says: 

    This token is valid until March 09, 2022 21:43:21 because Instagram just provide an active token in 60 days.

    Any help to make it reliable?

  •  2,492
    PenciDesign replied
    January 13, 2022 at 7:26pm

    Hi,

    Please go to the Appearance → Widgets: find & delete all Instagram widget and re-add it again.

    Regards,
    PenciDesign.


  • BerserkSmiley replied
    January 13, 2022 at 7:39pm

    That worked!

  • Mini replied
    January 25, 2022 at 5:35pm

    Hi, I have been having the same issue however by re adding the widget it has not solved the problem. In addition when attempting to get my access token from the link provided, It no longer takes me to the screen to retrieve my access token and user ID. Please can you let me know what I can do to solve this


  •  2,492
    PenciDesign replied
    January 25, 2022 at 6:29pm

    Hi @Mini,

    Please create a new private ticket with your WordPress admin account. I need to check it on the site dashboard.

    Regards,
    PenciDesign.