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  Public Ticket #2958997
Trouble with favicon
Closed

Comments

  • tradingroaster started the conversation

    In the WordPress Backend, while customizing the site mentioned above the favicon works however, on the frontend or logged out, or live, the favicon does not work. 

    Using Elementor Pro, I tried using site settings in Elementor to set a favicon image, using various formats of images (.png, jpg, ico, etc. but that does not work either. 

    The website appears to be confused between the theme and Elementor. I also deleted 1 from each and then the other while trying to repair it.

    The pages are styled or built with Elementor's full-page setting. 

    I reviewed all support and could not find anything there regarding this matter so I need help asap.

    I think maybe the theme settings have lost the file but I cannot edit it.

  •  2,492
    PenciDesign replied

    Hi,

    Please add your favicon at Appearance → Customize → General → General Settings, clear all the site cache then check again.

    You should use Elementor or another plugin to change the favicon.

    Regards,
    PenciDesign.