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  Public Ticket #2963804
Iphone problem
Closed

Comments

  • geonikpal96 started the conversation

    Double click is required to hit a url on Iphone

  •  2,610
    PenciDesign replied

    Hi,

    Are you using any CSS/JS optimization plugin? Soledad theme already included this feature, so you need to disable the plugins that contain this feature then clear all site cache & check again.

    Regards,
    PenciDesign.


  • geonikpal96 replied

    I tried disabling the litespeed cache plugin but still doesn't work, you can check here https://test-staging-clh.codelearnhub.com/

  •   PenciDesign replied privately
  • geonikpal96 replied

    Hello, you can tell me which config you want and I can provide you with the information, 

    Thanks

  •   PenciDesign replied privately
  •   geonikpal96 replied privately
  •  2,610
    PenciDesign replied

    Hi

    I've to deactivate the Penci PageSpeed Optimizer. Since version 8.0.7, this plugin doesn't compatible with Soledad.

    Please check your site.

    Regards,
    PenciDesign.


  •   geonikpal96 replied privately
  •  2,610
    PenciDesign replied

    Hi,

    I've modified some settings on the Speed Optimization settings and tets all the iOS Safari, all the link is clickable with just one tap.

    Please check again.

    Regards,
    PenciDesign.


  • geonikpal96 replied

    Hello, indeed now it works with one click, but the search button on top is now unclickable.

  •  2,610
    PenciDesign replied

    Hi,

    The search button doesn't work because the LiteSpeed cache has minified & broken the JS Code.

    Please disable the LiteSpeed JS/CSS optimization then clear all the site cache then check again.

    Regards,
    PenciDesign.


  • geonikpal96 replied

    Thank you very much, do you mind telling me what did you change?

  • geonikpal96 replied

    Actually I can still reproduce it( I set litespeed to inactive and cleared cache of browser ans cloudflare)

  •  2,610
    PenciDesign replied

    Hi,

    Please also disable the Rocket Loader on the Cloudflare settings.

    image.png

    Regards,
    PenciDesign.

  • geonikpal96 replied

    I did, still the same issue.

    BR

  •  2,610
    PenciDesign replied

    Hi,

    Please clear the browser cache then check again. I've tested on my device (Chrome on Android), the search button & other elements working properly.

    image.png

    Regards,
    PenciDesign.


  • geonikpal96 replied

    Hello, the problem was always on iOS devices and not android. and it still doesn't work. Since I can reproduce it in your own demo site it is definitely an issue of the theme. Is there any workaround?

  •  2,610
    PenciDesign replied

    Hi,

    That's strange, I've checked on my iOS Safari, here is the screenshot, the search button working properly:

    Regards,
    PenciDesign.


  •   geonikpal96 replied privately
  •   PenciDesign replied privately
  •   geonikpal96 replied privately
  •  2,610
    PenciDesign replied

    Hi,

    I've checked your site on my device many times but still have not found this issue.

    I've tried to turn off all the JS optimization of Soledad, please check again.

    Regards,
    PenciDesign.


  •   geonikpal96 replied privately
  •  2,610
    PenciDesign replied

    Hi,

    That's strange because I've checked our demo & your site many times and have not found the issue like your video:

    Please send me your iOS & Safari version, I'll try to check it again.

    Regards,
    PenciDesign.


  • geonikpal96 replied

    It was on chrome. 

  •  2,610
    PenciDesign replied

    Hi

    Here is a video I've checked on Google Chrome:

    Regards,
    PenciDesign.


  • geonikpal96 replied

     A friend of minw with Iphone XR can reproduce it.indeed it's weird

  •  2,610
    PenciDesign replied

    Hi,

    That's strange, please wait for me to check it on another device then update this ticket soon.

    Regards,
    PenciDesign.