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  Public Ticket #2966252
Mobile View Not Working
Closed

Comments

  • freshde started the conversation
    January 25, 2022 at 10:25pm

    Hi,

    We're almost done creating our final changes in the site, however, seems like the mobile view is not acting the way it should be.

    Desktop mobile view seems to work, but not on your mobile phones.

    I tested it on two several devices but still the same issue.

    Any idea? Or is there a mobile active setting function in the theme perhaps?

    Thanks,

    FDS

  •   freshde replied privately
  •  2,492
    PenciDesign replied
    January 26, 2022 at 2:33am

    Hi,

    The problem because you've overwritten the header.php file and marked this line as an HTML comment:

    image.png

    Please un-comment this line and don't modify the default theme code if you don't understand what is it.

    Regards,
    PenciDesign.


  • freshde replied
    January 27, 2022 at 2:23am

    We updated it, but the issue persist. Can you double check?

  •  2,492
    PenciDesign replied
    January 27, 2022 at 2:28am

    Hi,

    How do you update your site? I've checked & the code on the child theme header.php is still in the comment:

    image.png

    Please replace:

    <!-- <meta name="viewport" content="width=device-width, initial-scale=1"> -->

    With:

    <meta name="viewport" content="width=device-width, initial-scale=1">

    Regards,
    PenciDesign.

  •   freshde replied privately
  •   PenciDesign replied privately
  • freshde replied
    January 27, 2022 at 2:43am

    Thank you