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  Public Ticket #2972150
Side column widget
Closed

Comments

  • Jessicahorseek started the conversation

    Hello guys. I'm trying to fix the product archive pages. I added a side column. The style selected is Custom sidebar 1. In the screens attached you can see all the filters added for the sidebar of which just a few of them actually show up on the archive pages. None of the soledad filters are showing up. Can you please help me out.

  •  2,610
    PenciDesign replied

    Hi,

    The WooCommerce filter widgets only work on the main shop page, not working on the custom page.

    Regards,
    PenciDesign.


  • Jessicahorseek replied

    Hello,
    Ok.... anyway. Now i'm working on the shop page. The side column doesn't even shop up. I checked page settings and theme settings... It seem to be I activated everywhere but it doesn't show up. 

  • Jessicahorseek replied

    When I go edit the settings of the side columns widget I see an Error message. Does it have to do with that?

  •  2,610
    PenciDesign replied

    Hi,

    1. Please send me a shop page URL. I'll check your issue,

    2. About the Widget issue, please try to use the Classic Widget here: https://wordpress.org/plugins/classic-widgets/,

    Regards,
    PenciDesign.


  • Jessicahorseek replied

    https://horseek.ae/horseek_home/shop-all/
    this is the URL.
    I installed the suggested plugin. Is now active but othing really changed :(

  •  2,610
    PenciDesign replied

    Hi,

    This is a custom shop page from Elementor, so the filter bar doesn't show.

    Please use a shop page default on WooCommerce:


    woo-settings-products.png


    Regards,
    PenciDesign.

  • Jessicahorseek replied

    Thank you. Were can i find these settings in the screenshot?

  • Jessicahorseek replied

    Actually, I found it. This is the settings I have from that page.
    Do I have to create a page from scratch? 

  • Jessicahorseek replied

    By the way. The SHOP ALL page, fom the pages listing view doens't include the elementor tag like the other do. 

  • Jessicahorseek replied
    Just created a new shop page. Still doesn't show the side column.

    7288649890.png
  • Jessicahorseek replied

    Last update. On the SHOP page I'm still facing same issues. As for the other pages, i customized another column to be shown. The pages are these 3:
    https://horseek.ae/home/shop-all/women/
    https://horseek.ae/home/shop-all/men/
    https://horseek.ae/home/shop-all/accessories/

    As you can see in the screenshot attached, i tried to use NON-soledad widgets. Not even those are displayed. The only one that is working is the PRODUCT CLOUD.

  •  2,610
    PenciDesign replied

    Hi,

    I've logged to your site, the problem because you've overwritten all Soledad default templates by Elementor Theme Builder (Product Archive).

    image.png

    Please disable it & customize the WooCommerce via Appearance → Customize → WooCommerce.

    Regards,
    PenciDesign.

  •   Jessicahorseek replied privately
  •   Jessicahorseek replied privately
  •   Jessicahorseek replied privately
  •  2,610
    PenciDesign replied

    Hi,

    I've help you turn off the Elementor Theme Builder for Shop archive pages. Please go to Appearance → Customize → WooCommerce then customize your shop again.

    Regards,
    PenciDesign.


  •   Jessicahorseek replied privately
  •   Jessicahorseek replied privately
  • Jessicahorseek replied

    Actually, I don't know if you or your colleague, regarding the product search he fixed the side column somehow.

    https://horseek.ae/?s=breeches&post_type=product

    Now when looking for a specific product, in the result listing page the side column is working fine.

  •  2,610
    PenciDesign replied

    Hi,

    1. We always try to help & support buyers without any fee. If you want to high customize or add a special feature to your site, you can contact my leader via this form: https://themeforest.net/user/pencidesign

    2. I've fixed the side columns and another issue of WooCommerce for your site.

    Please check.

    Regards,
    PenciDesign.


  • Jessicahorseek replied

    Hello, it seems working very well on mobile. 
    on desktop the shop page works perfectly now, the other pages still won't show some filters but for now i'm just gonna remove the side column. Thank you so so much. 

  •   Jessicahorseek replied privately