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  Public Ticket #2975392
activation issues
Closed

Comments

  • Netser started the conversation
    February 7, 2022 at 12:26pm

    hello, although I have a license, we see the attached page. When I enter the license code, it does not respond and the same page comes up again.

  •   PenciDesign replied privately
  •   Netser replied privately
  •  2,610
    PenciDesign replied
    February 7, 2022 at 1:51pm

    Hi,

    The problem because your site has modified the default WordPress jQuery library.

    Please also send me your site FTP login information in a PRIVATE reply. We'll resolve this issue immediately.

    Regards,
    PenciDesign.


  •  2,610
    PenciDesign replied
    February 7, 2022 at 4:29pm

    Hi,

    I've helped you activate your license successfully.

    Please check.

    Regards,
    PenciDesign.


  • Netser replied
    February 9, 2022 at 9:15am

    thank you very much :)