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  Public Ticket #2983721
Please help try to login
Closed

Comments

  •  1
    tim-nieuwpoort started the conversation

    I tried to login in, but get this screen https://prnt.sc/26xmtbr

    What's going on?

  •  2,492
    PenciDesign replied

    Hi,

    This screen display because our system can't detect the valid license code on your site. You need to enter the license code then you can access your dashboard again.

    Regards,
    PenciDesign.


  •  1
    tim-nieuwpoort replied

    That's strange, how come?

    All my content will still be there right?

  •  1
    tim-nieuwpoort replied

    Can you please answer me, I'm kind of nervous..

  •  2,492
    PenciDesign replied

    Hi,

    This progress doesn't affect the site data, everything is safe and you only need to enter a purchase code to access the dashboard.

    Regards,
    PenciDesign.


  •  1
    tim-nieuwpoort replied

    Ok, I did and it works. 

    But how could it happen and how can I make sure it doesn't happen again?

  •  2,492
    PenciDesign replied

    Hi,

    Please keep the purchase code registered on your site, don't revoke or use it on another site, this screen will never show again.

    Regards,
    PenciDesign.


  •  1
    tim-nieuwpoort replied

    But I didn't revoke or used it on another site...

    So how come I got this message?

  •  2,492
    PenciDesign replied

    Hi,

    Our system will check and show this message if your site doesn't have or register a valid license. You must use 1 license code for 1 site.

    Regards,
    PenciDesign.


  •  1
    tim-nieuwpoort replied

    Hi,

    But I didn't do anything till now, have this website for 5 years now (with the same valid license code) and didn't adjust the license code or used it for another site.

    So, how come?

  •  2,492
    PenciDesign replied

    Hi,

    Maybe you've don't register the purchase code on your site before, so this screen will be shown. Please keep all the license code settings, this screen will be never shown again.

    Regards,
    PenciDesign.


  •  1
    tim-nieuwpoort replied

    Ok, I will. Thanks for your help