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Okay
  Public Ticket #2990859
update
Closed

Comments

  • curiouscyn started the conversation

    I can't upload the Envato plug in to my website. I try to download it and I get a file not a zip file and it won't upload on the Wordpress site. I have 2 websites and the other one was no problem. I can't figure this one out. Thanks!


    Cynthia

  •  2,610
    PenciDesign replied

    Hi,

    Please send me a screenshot of the error. I'll check and send you a quick solution.

    Regards,
    PenciDesign.


  • curiouscyn replied

    I'm not sure what you need to see. The Envato plugin downloads as a file not a zip file. I got it to upload this morning, but I don't get a tab to click on to update the Soledad theme. It's on my list, but not in the sidebar. So I can't open it to get to the settings tab. 

    6694865878.png
  •   PenciDesign replied privately
  •   curiouscyn replied privately
  •  2,610
    PenciDesign replied

    Hi,

    I've deleted the Envato plugin then re-install it, now it working properly.

    Please check.

    Regards,
    PenciDesign.


  • curiouscyn replied

    Thank you so much!!

    Cynthia