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  Public Ticket #2999633
can add images in classic mode
Closed

Comments

  • konitmanager started the conversation

    I cannot add images anywhere without Elementor editor, not in posts and not in any installed plugin.
    Always redirects me to errorĀ 

    403
    Forbidden

    Access to this resource on the server is denied!


    Also caption is not showing for post featured image

  •   PenciDesign replied privately
  •   konitmanager replied privately
  •   PenciDesign replied privately
  •   konitmanager replied privately
  •  2,492
    PenciDesign replied

    Hi,

    I can't edit the wp-config.php file, please enable the debug mode by following the document here: https://wordpress.org/support/article/debugging-in-wordpress/ then notify me when done.

    Regards,
    PenciDesign.


  •   konitmanager replied privately
  •  2,492
    PenciDesign replied

    Hi,

    The problem because the editor can't connect to the admin-ajax.php file (403 Forbidden Error).

    About this case, please try to disable all plugins (exclude the plugin that comes with Soledad) then re-enable one by one to check which plugin causes this issue.

    Regards,
    PenciDesign.

  •   konitmanager replied privately
  •   PenciDesign replied privately
  •   konitmanager replied privately
  •  2,492
    PenciDesign replied

    Hi,

    I've checked your site but have not found any problem with WordPress, the problem still persists even I've switched your site to the default WordPress theme.

    About this case, you should contact the hosting supporter or read the document detail here: https://docs.litespeedtech.com/cp/cpanel/403-error/

    Regards,
    PenciDesign.