Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #3001681
License problem
Closed

Comments

  • dalylandry started the conversation

    Hello, I paid the license today but when I insert the Item Purchase Code. I have an invalid code message

  •  2,580
    PenciDesign replied

    Hi,

    About this case, please send me your WordPress admin account in a PRIVATE reply. I'll help you activate your site.

    Regards,
    PenciDesign.


  •   dalylandry replied privately
  •  2,580
    PenciDesign replied

    Hi,

    You're currently using the outdated version of PenNews. Please make sure you've updated to the latest version by following this document then trying to activate it again.

    How to manually update the theme to the latest version?

    Regards,
    PenciDesign.

  • Panos replied

    I am having the same probleme and using the outdated version didnt fix the problem.

    Plus, i cant send ticket here to atteach the licence and the frame, so i post it here, hoping that someone may help

  •  2,580
    PenciDesign replied

    Hi @Panos,

    Please create a new private ticket then include your WordPress admin account.

    I'll check & help you fix this issue.

    Regards,
    PenciDesign.

  • Panos replied

    I already got an email from you. I contacted through envanto because i couldnt open ticket here (it requierd the purchase code but i the was no section to insert it in the form of the ticket)

    I gave the access codes as i was asked and i am waiting.


    Thank you

  •  2,580
    PenciDesign replied

    Hi @Panos,

    Please send me your WordPress admin account to [email protected]

    Regards,
    PenciDesign.