As I've said in the previous comment, this is not a problem with our importer plugin. The problem because your server has limited a system resource so the import progress can't be working correctly.
I've always viewed the error like the screenshot below when trying to import the demo content for your site:
Hi
I am unable to import demo data.
While importing it says "Importing Content" and the wheel keeps spinning but nothing happens
Hi,
Please make sure you've installed all required plugins before importing the demo data.
For example: if you want to import the shop demo, you need to install the WooCommerce plugin first, then import the demo later.
Regards,
PenciDesign.
All required plugins are installed and active
Hi,
Please also send me the name of the demo you want to import.
Regards,
PenciDesign.
Demo name is Business Magazine
Hi,
The problem because your hosting has limited the PHP timeout and memory, so the import progress can't be work properly.
Please contact your hosting support to increase this value.
Regards,
PenciDesign.
Hi
PHP timeout and memory have been improved but the same problem is still there
Hi,
I've tried many ways to import the demo content but your site always shows this error:
You should contact hosting support to update your service.
Regards,
PenciDesign.
Hi
My service is up to date and I am able to download other themes and make them work.
You should be able to escalate the ticket to someone else who can look into this further.
Hi,
As I've said in the previous comment, this is not a problem with our importer plugin. The problem because your server has limited a system resource so the import progress can't be working correctly.
I've always viewed the error like the screenshot below when trying to import the demo content for your site:
Regards,
PenciDesign.
Thanks
I have changed hosting and the issue is now resolved.
Thanks for the assistance.