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  Public Ticket #3020179
Banner in header won't update
Closed

Comments

  • chaudron started the conversation
    April 8, 2022 at 9:12am

    Hey,

    I just installed the lasted version 8.1.3 on all my website but it looks like that the HTML section for banners in the header won't work anymore. When I update the HTML it is not publishing.

    Thanks for the support - Marcel

  • chaudron replied
    April 8, 2022 at 9:41am

    Also with some other functions like Woocommerce settings I can't publish the updates in the customize settings 

  •   PenciDesign replied privately
  •   chaudron replied privately
  •  2,490
    PenciDesign replied
    April 8, 2022 at 10:42am

    Hi,

    The problem because one of your installed plugins has modified the customizer ajax data, so the customizer panel not working correctly.

    Please try to deactivate all plugins (exclude the plugins that come with Soledad), then re-enable one by one to check which plugin causes this issue.

    Regards,
    PenciDesign.



  •   chaudron replied privately
  •  2,490
    PenciDesign replied
    April 8, 2022 at 2:05pm

    Hi,

    When you've made any change in the customizer settings, your server will return the 406 error like the screen below:

    whonvyv.png

    Maybe this is a firewall blocking from the server settings. In this case, you need to contact the hosting supporter to get an efficient solution.

    Regards,
    PenciDesign.


  • chaudron replied
    April 8, 2022 at 2:09pm

    Great thanks  - I have contacted the hosting provider

  •   chaudron replied privately