Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #3020851
my theme is blocked
Closed

Comments

  •  1
    Steen010 started the conversation

    Hello,

    After waiting to buy another soledad theme i know cant acces my wordpress dashboard. I just want to change theme's and not get holded here. 

  •   PenciDesign replied privately
  •  1
    Steen010 replied

    Yeah well that's the thing ive already mentioned  there's no way to get in a dashboard anymore. Atleast not that i see. Do you know how to get in the wordpress dsshbosrd? Btw. I don't know the domain what you're refering too

  •  1
    Steen010 replied

    this is what i see. But cant see how this page can be cancelled

  •  2,490
    PenciDesign replied

    Hi,

    Please enter the purchase code and then click the Activate button, this screen will disappear.

    Regards,
    PenciDesign.


  •  1
    Steen010 replied

    Maffiosie do this. Now i have to replace my old code to a different website. You should make a cancel button on that page. Be more etichal with this

  • tanvi_vir replied

    I have been facing same issues with my website too! Steen010 screenshot is exactly what i have been facing with! My code says it is registered to a tempdomain website, not my current website name

  •  2,490
    PenciDesign replied

    Hi @tanvi_vir,

    I've revoked your license code, please use it to register on the new domain.

    Regards,
    PenciDesign.


  • tanvi_vir replied

    Thank you for your response. How do I register it on my new domain when it was already registered? My domain host reverted my current domain to my old one temporarily. Should i revert it back and then do what exactly? hope you can elaborate please. 

  •  2,490
    PenciDesign replied

    Hi @tanvi_vir,

    Please create a new private ticket with your login information, I'll check & help you activate it.

    Regards,
    PenciDesign.