I am not able to change description for author in different language. Our website is in two languages and for both the language the page is same and same title and I don't have option to change it due to which I am facing duplicate title tag error in SEO site audit.
i am having problem raising fresh ticket ... there is some problem in your portal it says verify purchase with envato and then after logging in through envato, it asks for same details. so anyway ... my problem is when i implement custom footer then the featured image on every page disappears. but when i implement penci block footer then it doesn't disappear.
The problem because you've inserted the footer with the Elementor Theme Builder. If you want to insert the footer via Elementor Theme Builder, you also need to insert the Header.
your penci block doesn't have language switching option as your header builder option has. that is why we are not able to implement your system completely. Please suggest
Logo problem is solved but ulr are note creating different for different home pages. if i click spanish logo then this page should not goto other home.
1. we have to create right sidebar on all this type of pages. means we want set side bar in only one time through apperace for all language, but this is not happening.
If you want to force show the sidebar for all the posts, I'll send you a custom code, but this means this option for invidual posts will not work anymore.
1. Redirection from respective language logo is working fine but the same redirection is not working when we click on home in the breadcrumb for instace please check these breadcurmbs in urls
2. We have uploaded some custom code for search engine in the theme editor, but every time there is a new update in the theme we need to redo the same thing again and again please suggest an easy way out
3.We have uploaded a file named wpml-config.xml , but every time there is a new update in the theme we need to redo the same thing again and again please suggest an easy way out
4. Can we code according to our requirements if we need sidebar only on wordpress and theme posts, or if you have any readymade code for that please suggest. And if there is a possibility to do so.
1. when we create this code by code snippet plugin according to your instruction(1. Please add the custom code to the child theme functions.php file or the Code Snippet plugin:) then our admin is not working please shortout this issue as soon as possible.
We were facing errors on our site, we have been testing it vigorously and were trying to find out the reason of such high cpu utilisation. We deactivated and activated plugins one by one and in combination and did all other sorts of trouble shooting to find out the reason for high cpu utilisation. But, now finally after testing the theme we have come to the conclusion that when we apply twenty ninteen theme the cpu is not in burstable zone. But without any load too your theme is on the verge of burstable zone. please find the below screenshots as this is leading bot to return with crawling a lot less pages.
Screenshot from amazon dashboard : earlier with your theme the site was in burstable zone always, but after we applied twenty nineteen it remained in sustainable zone
Poor Load testing report with your theme. only 3 successful response. 3/100
Good report after testing with twenty nineteen. 99/100.
Please also check how your theme has put a lot of negative effect on our SEO and eventually the traffic is decreasing.
11 SEPT (12:40) crawl report is of your theme and 11Sept (18:28) is of twenty nineteen theme.
In general, the default WordPress theme will always load fewer server resources than the Soledad theme because this is a basic theme with the minimum features (You can compare 2 versions of your homepage between Soledad and other themes).
Soledad theme loads a lot of resources based on your customize, this means that you need to use the Optimization and Cache solution.
We were using soledad and it was working fine till your newest update. We want to rollback to previous version. Please suggest how can we do that. with this version our website is always in burstable zone and cannot handle traffic of more than 3 people.
1. We checked again with everything same just changed the theme version .... your latest theme 8.2.5 increased our cpu utilisation and long running query problem was there ..... which we didn't face in version 8.2.3
2. We have applied this , but same is not reflecting in the page.
Have you checked it on another phone? I've checked your site on my phone (iOS Safari) but have not found any popup content similar to your video, here is a link: https://streamable.com/lomhip
Our templates are not loading .... we are trying to load them. Do we need to purchase Elementor license additionally or it is included in your plan... and where do we need to take support for elementor form you or from elementor
1. The current version of Elementor doesn't support showing the pagination for this area, so you should wait for the update in the future from the Elementor author,
2. About the XML loading issue, you can send me a screenshot or video recording, I'll check & help you fix it.
I see that you have updated the theme ... but still our language problem is not solved .. so are there any more configurations we need to do for that ... or we still ned to upload the xml file for language wise header and footer
After applying the new version the cpu utilisation is increasing ..... and the server response time has increased as mentioned on September 11, 2022 at 2:11pm ..... all the people who have applied this version will be facing this issue of high cpu utilisation.
In general, if you've enabled the critical CSS cache, our plugin needs to scan the CSS and then put it into the cache file, so this maybe takes a long time than normal.
I've checked your site, and all the elements loading correctly without any delay or issue.
Yes, we also know this... different logos are getting uploaded, till here there is no issue but the respective logos are not taking to the respective sites
the string is working perfectly fine. when I update different image url , diffrenet image are visible on en-us, en-in, and es page headers. but when i click on spanish logo it takes me to en-us home page , when I click on en-in logo it takes me to en-us home page instead es should take me to spanish home page and en-in should take me to india home page and en-us logo should take me to en-us home page.
when you go on https://www.lowestflightfares.com and click on search option in the top right corner and type new york or something ... it is not working ... it is showing *** Forbidden. Sender blacklisted. ***
we want to add display condition rule on template (green call section) for some category's pages not to add all pages, we could not find this option on template. please help how to do it.
I am not able to change description for author in different language. Our website is in two languages and for both the language the page is same and same title and I don't have option to change it due to which I am facing duplicate title tag error in SEO site audit.
Hi,
Please send me the name of the multi-language plugin you're currently using on your site.
I'll check & help you config it correctly.
Regards,
PenciDesign.
polylang
Hi,
About this case, please read the document detail here: https://polylang.pro/doc/duplicating-content-across-post-translations/
Regards,
PenciDesign.
They have asked to access the place where we can add description but that is not provided by your theme.
Hi,
The title tag and all meta content were generated by WordPress and SEO plugin, Soledad theme doesn't manage this information.
Regards,
PenciDesign.
i am having problem raising fresh ticket ... there is some problem in your portal it says verify purchase with envato and then after logging in through envato, it asks for same details. so anyway ... my problem is when i implement custom footer then the featured image on every page disappears. but when i implement penci block footer then it doesn't disappear.
Hi,
Please set up your site then send me a URL related to this issue.
Regards,
PenciDesign.
Hi,
The problem because you've inserted the footer with the Elementor Theme Builder. If you want to insert the footer via Elementor Theme Builder, you also need to insert the Header.
Regards,
PenciDesign.
your penci block doesn't have language switching option as your header builder option has. that is why we are not able to implement your system completely. Please suggest
Hi,
Our Header & Footer also support the multi-languages feature. Please send me the name of your multi-languages plugin, I'll send you a guide.
Regards,
PenciDesign.
polylang
Hi,
Please follow these steps:
1. Download the attachment file then upload it to wp-content/themes/soledad/ folder.
2. Create a new footer layout for each language,
3. Go to dashboard → Languages → String Translations: search "penci_footer_builder_layout", then enter the page slug on the translation field here.
OR you can install & use the Polylang Connect for Elementor plugin here: https://wordpress.org/plugins/connect-polylang-elementor/
Regards,
PenciDesign.
I cannot see any attachment file
Hi,
Sorry for the missing file. You can download at the attachment area.
Regards,
PenciDesign.
Hi,
we have not seen options of header logos for different languages. we want logo to redirect on different home page of particular language.
Hi,
Have you downloaded & copy the file I sent in the previous reply to your site?
Just go to Polylang → Strings translation: search "penci_logo" then enter the logo image URL for each language.
Regards,
PenciDesign.
not happening please help
Hi,
I mean you should enter the image URL, not a "penci-block" string.
Please check again.
Regards,
PenciDesign.
check in espanol one we have entered url only for trial
Hi,
I can't log in because you've enabled the firewall. Please temporarily disable it then reply to this ticket.
Regards,
PenciDesign.
disabled
Hi,
I've checked your site but have not found the "wpml-config.xml" on the wp-content/themes/soledad folder.
Please download this file here & follow the instruction then reply to this ticket.
Regards,
PenciDesign.
Logo problem is solved but ulr are note creating different for different home pages. if i click spanish logo then this page should not goto other home.
Hi,
Please send me a screenshot of this problem.
Regards,
PenciDesign.
please check it.
Hi,
About the homepage URL, please read the document detail here: https://polylang.pro/doc/define-your-home-page-as-a-static-page/
Regards,
PenciDesign.
thing is as you say but then also it is not happening
Hi,
Please go to dashboard → Languages → String Translations: search "penci_custom_url_logo" then enter the URL for each language here.
Regards,
PenciDesign.
Hi ,
We tried to put the sidebar for all pages through dashboard > appearance.... but it can't be happened . please resolve this issue.
Hi,
Please send me more information about this issue (screenshot, how do you want the sidebar settings?...)
Regards,
PenciDesign.
1. we have to create right sidebar on all this type of pages. means we want set side bar in only one time through apperace for all language, but this is not happening.
Hi,
The sidebar settings don't apply to the post you've set the custom layout at the Option for this Post/Page setting section.
Please check again.
Regards,
PenciDesign.
we know this..... we want to update all sidebar at once .... we have 3400 pages we cannot do one by one.
Hi,
If you want to force show the sidebar for all the posts, I'll send you a custom code, but this means this option for invidual posts will not work anymore.
Regards,
PenciDesign.
Hi,
As we discussed on last friday, please give me custom code for force show the sidebar for all the posts.
Hi,
Please install the Code Snippet plugin, then create a new snippet with the following content:
add_action( 'init', function () { add_filter( 'get_post_metadata', function ( $object_id, $meta_key, $key ) { if ( 'penci_post_sidebar_display' == $key && is_single() ) { return 'left'; // change it left,right,two,no,small } }, 10, 3 ); } );Regards,
PenciDesign.
Issues List
1. Redirection from respective language logo is working fine but the same redirection is not working when we click on home in the breadcrumb for instace please check these breadcurmbs in urls
https://www.lowestflightfare.com/in/guide-auroville-beach-puducherry/ (this breadcrumb home should reach at lowestflightfare.com/in ) but its not happening
https://www.lowestflightfare.com/es/guia-turistica-puerto-vallarta/ (this breadcrumb home should reach at lowestflightfare.com/es ) but its not happening
2. We have uploaded some custom code for search engine in the theme editor, but every time there is a new update in the theme we need to redo the same thing again and again please suggest an easy way out
3.We have uploaded a file named wpml-config.xml , but every time there is a new update in the theme we need to redo the same thing again and again please suggest an easy way out
4. Can we code according to our requirements if we need sidebar only on wordpress and theme posts, or if you have any readymade code for that please suggest. And if there is a possibility to do so.
Hi,
1. Please add the custom code to the child theme functions.php file or the Code Snippet plugin:
add_action( 'init', function () {add_filter( 'home_url', function ( $url ) {
if ( function_exists( 'pll_home_url' ) ) {
$url = pll_home_url();
} return $url;
} );
}, 10, 1 );
2. You need to put all the custom code to the child theme to avoid losing data when updating the Soledad parent theme.
3. We'll add the "wpml-config.xml" file to the theme folder in the future theme update,
4. The code I sent in the previous reply only forces showing the sidebar layout in the "post" only.
Regards,
PenciDesign.
1. when we create this code by code snippet plugin according to your instruction(1. Please add the custom code to the child theme functions.php file or the Code Snippet plugin:) then our admin is not working please shortout this issue as soon as possible.
Hi,
I can't access your WordPress admin so I can't modify anything, please check it:
You can log in to your site via FTP and then remove/change the folder name:
Regards,
PenciDesign.
please check now
we have somehow corrected it ... but when we uploaded this code in code snippets .... our backend was not opening
Hi,
Please modify the code like this:
add_action( 'init', function () {add_filter( 'home_url', function ( $url ) {
if ( function_exists( 'pll_home_url' ) && ! is_admin() ) {
$url = pll_home_url();
}
return $url;
} );
}, 10, 1 );
Regards,
PenciDesign.
Hello Team,
We were facing errors on our site, we have been testing it vigorously and were trying to find out the reason of such high cpu utilisation. We deactivated and activated plugins one by one and in combination and did all other sorts of trouble shooting to find out the reason for high cpu utilisation. But, now finally after testing the theme we have come to the conclusion that when we apply twenty ninteen theme the cpu is not in burstable zone. But without any load too your theme is on the verge of burstable zone. please find the below screenshots as this is leading bot to return with crawling a lot less pages.
Screenshot from amazon dashboard : earlier with your theme the site was in burstable zone always, but after we applied twenty nineteen it remained in sustainable zone
Poor Load testing report with your theme. only 3 successful response. 3/100
Good report after testing with twenty nineteen. 99/100.
Please also check how your theme has put a lot of negative effect on our SEO and eventually the traffic is decreasing.
11 SEPT (12:40) crawl report is of your theme and 11Sept (18:28) is of twenty nineteen theme.
Hi,
In general, the default WordPress theme will always load fewer server resources than the Soledad theme because this is a basic theme with the minimum features (You can compare 2 versions of your homepage between Soledad and other themes).
Soledad theme loads a lot of resources based on your customize, this means that you need to use the Optimization and Cache solution.
Regards,
PenciDesign.
We were using soledad and it was working fine till your newest update. We want to rollback to previous version. Please suggest how can we do that. with this version our website is always in burstable zone and cannot handle traffic of more than 3 people.
ok ... can we expect a rollback option in the backend in near future
Hi,
Yes. We'll consider adding the version control feature in the future theme update.
Regards,
PenciDesign.
So can you suggest what part of our customisation is leading to high cpu usage ?
Hi,
Please send me more information about the CPU progress on your site. I've never met this issue on any site so I can't send you an exact file.
Regards,
PenciDesign.
Hi,
The problem is that the PRO Elements plugin has some functions that conflict with the Elementor, so the customizer also can't load properly.
Please try to disable the PRO Elements plugin then check again.
Regards,
PenciDesign.
1. We checked again with everything same just changed the theme version .... your latest theme 8.2.5 increased our cpu utilisation and long running query problem was there ..... which we didn't face in version 8.2.3
2. We have applied this , but same is not reflecting in the page.
Hi,
I've written in the previous reply, I've never met this issue on any site so I can't send you an efficient solution.
I'll try to debug your site and then send you a report as soon as I can.
Regards,
PenciDesign.
This abrupt popup is coming on all sub pages of lowestflightfare.com/es/aerolineas , such as https://www.lowestflightfare.com/es/aerolineas/aeromexico-airlines-am/ , https://www.lowestflightfare.com/es/aerolineas/air-canada-airlines-ac/ , https://www.lowestflightfare.com/es/aerolineas/caribbean-airlines-bw/ only on iphones
Hi,
Have you checked it on another phone? I've checked your site on my phone (iOS Safari) but have not found any popup content similar to your video, here is a link: https://streamable.com/lomhip
Regards,
PenciDesign.
.
Our templates are not loading .... we are trying to load them. Do we need to purchase Elementor license additionally or it is included in your plan... and where do we need to take support for elementor form you or from elementor
Hi,
Please temporarily disable the firewall, I'll log in & help you check it.
Regards,
PenciDesign.
done please check
Hi,
I've checked your site, the Template section needs a lot of time to load because your site contains a huge templates (5,318 files).
For this case, please consider using the copy/paste template feature by following the document here: https://elementor.com/blog/introducing-copy-paste/
Regards,
PenciDesign.
Hi,
1. The current version of Elementor doesn't support showing the pagination for this area, so you should wait for the update in the future from the Elementor author,
2. About the XML loading issue, you can send me a screenshot or video recording, I'll check & help you fix it.
Regards,
PenciDesign.
Hello,
I see that you have updated the theme ... but still our language problem is not solved .. so are there any more configurations we need to do for that ... or we still ned to upload the xml file for language wise header and footer
Hi,
We just release the new version with XML languages config file for WPML & Polylang.
Please check & update.
Regards,
PenciDesign.
After applying the new version the cpu utilisation is increasing ..... and the server response time has increased as mentioned on September 11, 2022 at 2:11pm ..... all the people who have applied this version will be facing this issue of high cpu utilisation.
Hi,
That's strange, we've improved all the WP Query loading for the admin back-end on the latest update.
You should clear all the site cache after updating then check again.
Regards,
PenciDesign.
yes everytime before testing we purge cache from cloudflare
Hi,
I've checked your site, you're currently using version 8.2.3
Please update Soledad to the latest version (8.2.7), update all requirement plugins, clear all the site cache then check again.
Regards,
PenciDesign.
Hi,
Please download the attachment file then extract it to your current activated theme then try to search again.
For example:
Regards,
PenciDesign.
Attached files: wpml-config.xml.zip
Hi,
Thank you for your information. You should change the "wpml-config.xml" content like this:
Regards,
PenciDesign.
can you please update this xml to your latest theme so that we can upgrade to latest theme
Hi,
Yes. We'll update the XML file content in the future theme update.
Regards,
PenciDesign.
I want to give structured data rights to SEO manager which is not happening ... please help
Hi,
Please send me more information about your request.
If you want to add/change the user permission, please read the document here:https://www.wpbeginner.com/beginners-guide/wordpress-user-roles-and-permissions/
Regards,
PenciDesign.
we are not able to add schema from user id.
I want to give structured data schema option for user id not only for admin id. please help....
please add structure data schema option for seo manager on all id.
Hi,
Please install the RankMath SEO plugin then follow the document here: https://rankmath.com/kb/rich-snippets/
Regards,
PenciDesign.
Turkish airlines Customer Service
Hi,
Following your question, please install the WP SEO Structured Data Schema plugin then follow the instruction here: https://wordpress.org/plugins/wp-seo-structured-data-schema/
Regards,
PenciDesign.
why our footer is taking 2 mins to load for the first time ... is should not happen
Hi,
In general, if you've enabled the critical CSS cache, our plugin needs to scan the CSS and then put it into the cache file, so this maybe takes a long time than normal.
I've checked your site, and all the elements loading correctly without any delay or issue.
Regards,
PenciDesign.
Hi,
Please send more detail about this issue (take note of the screenshot or post/page URL).
Regards,
PenciDesign.
Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.
Regards,
PenciDesign.
Hi,
Please go to dashboard > Languages > Translation: search "penci_logo" then enter the logo URL for each language.
Regards,
PenciDesign.
penci_logo is not present in the backend as you directed.
Hi,
Please download the attachment file and then upload it to:
Navigate to dashboard > Languages > Translation: search "penci_logo" then enter the logo URL for each language.
Regards,
PenciDesign.
Attached files: wpml-config.xml.zip
Hi,
Please send me a full screenshot.
Regards,
PenciDesign.
Hi,
I've checked your site, and the "penci_logo" translation field already working, here is a screenshot:
Please check then enter the URL.
Regards,
PenciDesign.
Yes, we also know this... different logos are getting uploaded, till here there is no issue but the respective logos are not taking to the respective sites
Hi,
Maybe I don't understand your site issue, can you send me a screenshot & take a note?
Regards,
PenciDesign.
the string is working perfectly fine. when I update different image url , diffrenet image are visible on en-us, en-in, and es page headers. but when i click on spanish logo it takes me to en-us home page , when I click on en-in logo it takes me to en-us home page instead es should take me to spanish home page and en-in should take me to india home page and en-us logo should take me to en-us home page.
en-us home page - lowestflightfares.com/
en-in home page - lowestflightfares.com/in/
es home page - lowestflightfares.com/es/
Hi,
Please go to Languages > Translations: search the following text the enter the URL for each language:
Regards,
PenciDesign.
then what is the use of this one
Hi,
I've updated your site code.
Please clear all the caches then check again.
Regards,
PenciDesign.
please tell the location where you have updated
please tell the location where you have updated
Hi,
I've updated the following file:
Regards,
PenciDesign.
Hi
This is the main CSS file of the Soeldad theme, you should check again with the CDN plugin.
Regards,
PenciDesign.
hello,
when you go on https://www.lowestflightfares.com and click on search option in the top right corner and type new york or something ... it is not working ... it is showing *** Forbidden. Sender blacklisted. ***
Hi,
This problem maybe comes from the firewall/security plugins. Soledad theme doesn't modify any features related to this case.
Regards,
PenciDesign.
Hii,
we want to add display condition rule on template (green call section) for some category's pages not to add all pages, we could not find this option on template. please help how to do it.
https://www.lowestflightfares.com/es/aerolineas/easyjet/
Hi,
Which area on the category page do you want to show this content?
Regards,
PenciDesign.
bottom area (near to footer)
Any child of parent page airlines for en-us, and any child of parent page aerolineas for spanish
Hi,
Unfortunately, there are no pre-made options or plugins available to help you add custom content to the footer based on the categories.
I will take the time to research a quick solution for your case and will update this ticket once I have found it.
Regards,
PenciDesign.
Have you found out anything ?
Hi,
Unfortunately, I still have not found any solution at this time.
Regards,
PenciDesign.