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  Public Ticket #3052131
Images not loading on mobile
Closed

Comments

  • vanessa_ball started the conversation
    May 26, 2022 at 4:25pm

    I have an issue with images loading on the following platforms.

    • Safari mobile, Firefox & Safari Desktop - Images not loading on posts. Featured images showing on homepage and category pages.
    • Chrome Desktop - Images loading fine.

    I have updated the last version of Soledad.

    I have WP Fastest Cache installed.

  •  2,489
    PenciDesign replied
    May 27, 2022 at 12:52am

    Hi,

    The problem is that the Pinterest Pin It plugin has modified the single post image HTML wrapper, so it doesn't load correctly.

    Please try to deactivate this plugin and then check again.

    Regards,
    PenciDesign.


  • vanessa_ball replied
    May 28, 2022 at 10:05am

    I don't have the Pinterest Pin It Plugin.  I use Grow by Mediavine but I guessed it was the same principle. I deactivated then updates arrived for WordPress and Soledad. I now reactivated and it seems to work with the plugin.

  •  2,489
    PenciDesign replied
    May 28, 2022 at 11:04am

    Hi,

    For this case, please send me your site login credential in a PRIVATE reply. I'll log in and help you config all the plugins correctly.

    Regards,
    PenciDesign.


  •   vanessa_ball replied privately
  •  2,489
    PenciDesign replied
    May 30, 2022 at 1:12am

    Hi,

    I've fixed the image loading issue,

    Please check.

    Regards,
    PenciDesign.


  • vanessa_ball replied
    May 30, 2022 at 4:46pm

    Hi - Are you able to tell me what you changed so I can learn from this?

    Thank you :-)

  •  2,489
    PenciDesign replied
    May 30, 2022 at 7:09pm

    Hi,

    I've modified some code on the Penci Shortcode & Performance plugin and will add the new option in the future plugin update.

    Regards,
    PenciDesign.