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  Public Ticket #3110105
Social Sharing Issue
Closed

Comments

  • kamranhere started the conversation

    Hi, I have 2 queries.

    1. How can I open social sharing in a new window instead of a current one? When someone clicks on social sharing icons in my post (theme social sharing), it opens in the same window instead of a new one.

    2. How can I make sticky social icons on the left or right side of the window that moves even when the user scrolls down on the post.

  •  2,610
    PenciDesign replied

    Hi,

    1. Please re-send me your WordPress admin account in a PRIVATE reply. I'll log in and help you fix it,

    2. The current version of Soledad doesn't support sticky social icon sharing. We'll consider adding this option in the future theme update.

    Regards,
    PenciDesign.


  •   kamranhere replied privately
  •  2,610
    PenciDesign replied

    Hi,

    I've fixed this issue.

    Please check.

    Regards,
    PenciDesign.


  • kamranhere replied

    No, it's still happening for me. I tried chrome and edge as well the problem still persists. This started happening only after the last Soledad update. Before it was fine since may (when we bought soledad)

  •  2,610
    PenciDesign replied

    Hi,

    Have you cleared all the browser cache? Please check it again on the new private/incognito windows to get the correct result. Here is a screen recorder when I'm checking your site on my browser.


    Regards,
    PenciDesign.


  • kamranhere replied

    Yes tried it in incognito and cleared the cache, and the problem is still there. It says popup blocked, and open it in the same tab. Before the last update, it wasn't showing popup blocked. Check the attachment.

  •  2,610
    PenciDesign replied

    Hi,

    I've config your site again.

    Please check.

    Regards,
    PenciDesign.


  • kamranhere replied

    Yes, it is fixed. What was the issue? Was there some issue with the last update, as it only started right after that update?

  •  2,610
    PenciDesign replied

    Hi,

    Some JS code of your site not working correctly after the update, I've purged all the cache & it working properly.

    Regards,
    PenciDesign.


  • kamranhere replied

    Understood. Thank you and you can close this thread.


  • kamranhere replied

    I just checked and started having the issue again. I cleared the cache from w3 cache in the toolbar, and still no use. Please provide some permanent solution to this problem. It only started happening since last soledad update.

  •  2,610
    PenciDesign replied

    Hi,

    I've checked your site again and still have not found this issue. Can you check it again on the private/incognito browser mode?

    Regards,
    PenciDesign.


  • kamranhere replied

    It is fixed. Please look into it as it randomly starts happening out of nowhere. I just want when someone clicks on share, it opens in a new tab so that my bounce rate won't affect. Currently, when you click on Facebook, Twitter or any other share button it opens up in the same window.

  •  2,610
    PenciDesign replied

    Hi,

    Maybe this is a cache problem because I've checked your site many times and not found this issue.

    Regards,
    PenciDesign.