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  Public Ticket #3113517
i have a problem in header builder
Closed

Comments

  • Ehab started the conversation
    August 29, 2022 at 1:32am

    Hello, i'm trying to Edit the header of my website, but i can't!
    i get into partition "Header builder," then i click on "Edit with Penci Header Builder", then i click "Normal Header" then nothing happen!.. always loading and there is nothing appear to Edit, i attached print screens to show you what happen, please help me to Edit the Header, Thanks

  •  2,488
    PenciDesign replied
    August 29, 2022 at 2:01am

    Hi,

    Please send me your WordPress admin account in a PRIVATE reply. I'll log in and help you check it.

    Regards,
    PenciDesign.


  •   Ehab replied privately
  •  2,488
    PenciDesign replied
    August 29, 2022 at 2:15am

    Hi,

    Please also send me the site URL.

    Regards,
    PenciDesign.


  •   Ehab replied privately
  •  2,488
    PenciDesign replied
    August 29, 2022 at 2:25am

    Hi,

    I've checked your site, the problem is the Brizy plugin has modified the WordPress AJAX content, so all the customizer settings can't load properly.

    I've disabled this plugin, and now the header builder loading properly.

    Please check.

    Regards,
    PenciDesign.


  • Ehab replied
    August 29, 2022 at 2:34am

    thanks so much for quick help!.. hope more success for you <3