I have a problem with the site when I open it from both mobile and pc it reloads twice and when I open the menu from mobile and try to change the language as soon as I click the drop down menu to change the site it randomly reloads and always puts Italian language WPML and set correctly so I think it's really a problem with the site
I assure you it loads twice from pc than mobile and if I load then the popup which now I have disabled it appears twice and this is a problem and also WPML now shows up strange on first opening you broke something in the site
nothing the problem is not theirs in fact I removed the popup from the site and still it reloads twice and I don't really know where this thing is coming from..
Are you enable any server-level cache? Some elements of your site will be delayed until the user interacts. If you want to all elements load directly, please disable the Penci Shortcode & Performance plugin, clear all the site cache & check again.
Please temporarily turn off all the optimization plugins (exclude the WordPress cache & Penci Shortcode & Optimization plugins). I'll help you debug & fix it.
For this case, please try to turn off all the SiteGround optimization and cache settings then reply to this ticket, I'll try to help you debug this issue.
I still have not found the main problem of your site, maybe one of your installed plugins modify the default WordPress loading concept (adding extra parameters then re-load it).
Please try to disable all plugins (exclude all the plugins that come with Soledad) and then re-enable them one by one to check which plugin causes this issue.
1. When you change the domain name, have you moved all the files located in wp-content folder? Some images on your site still missing (header logo, ...)
2. If you've not found any issue related to the plugins, you should contact the SiteGround supporter about the URL change when visiting your site, Soledad theme can't modify it.
The logo is not there because I am designing a new one who will soon be inserted for other things, I do not do anything aoparte to change the domain as I have to behave for these wp-content files
I have a problem with the site when I open it from both mobile and pc it reloads twice and when I open the menu from mobile and try to change the language as soon as I click the drop down menu to change the site it randomly reloads and always puts Italian language WPML and set correctly so I think it's really a problem with the site
Hi,
For this case, please delete the Penci Shortcode & Performance plugin, then re-install it by go to Appearance → Install Plugins.
Regards,
PenciDesign.
done but it keeps giving me the same problem
Hi,
The problem is that your site still loads content from the cache, so all the new change still does not apply to your site.
Please bypass the cache system by adding some extra parameters to your site URL (for example https://www.paxosmagazine.com/?cache=false) then check again.
Regards,
PenciDesign.
I'm sorry but I didn't understand what I have to do to fix
Hi,
I mean your site still load content from the cache system, so all the change I've made for your site doesn't apply.
Please clear all the WordPress cache, server cache then check again.
Regards,
PenciDesign.
I have already done those procedures even before writing but the problem still remains
Hi,
I've checked and have not found this issue on my phone, here is a video recorder:
Regards,
PenciDesign.
I assure you it loads twice from pc than mobile and if I load then the popup which now I have disabled it appears twice and this is a problem and also WPML now shows up strange on first opening you broke something in the site
ok I reloaded the popp try entering the site it loads several times....
made a video as you can see besides the site has become very slow it loads twice..
don't mind the logo removed soon it will be changed
Hi,
I've checked your site, the problem is that you've added 2 popup content, so your site show both when opening.
Please check all the popup content & settings then check again.
Regards,
PenciDesign.
as you can see from the screen the 'popup setting is set correctly in the corresponding languages, this problem was not there before
Hi,
The problem is that the widget you've used doesn't support multilanguage and it shows all the widgets at the same time.
You should contact the plugin author to get an efficiency solution because it doesn't relevant to the Soledad theme.
Regards,
PenciDesign.
yes i sent a ticket to them as well because this problem was not there before and the setting and done correctly..
nothing the problem is not theirs in fact I removed the popup from the site and still it reloads twice and I don't really know where this thing is coming from..
Hi,
Have you cleared all the site cache?
Regards,
PenciDesign.
yes all
Hi,
I've checked your site, all the popup content doesn't show anymore. You should check again on the private/incognito mode.
Regards,
PenciDesign.
I deleted the popup to see if that was causing the site to load twice and that was not the problem
Hi,
I've checked your site and have not found any problem anymore, so what is the problem with your site now?
Regards,
PenciDesign.
the problem is that the site reloads twice try to use it
Hi,
Can you send me a video recording of this issue? I've checked your site and have not found any problem.
Regards,
PenciDesign.
done
Hi,
Are you enable any server-level cache? Some elements of your site will be delayed until the user interacts. If you want to all elements load directly, please disable the Penci Shortcode & Performance plugin, clear all the site cache & check again.
Regards,
PenciDesign.
this problem before was not there i would like to understand how to solve it if i remove the plugin you told me i will lose a lot of site speed
Hi,
Do you install any optimization for your site? When I access your site, the URL auto-added the "?v=acbdxyz" parameter to the end of the URL.
For example:
Please disable this feature then check again.
Regards,
PenciDesign.
yes but I don't understand what I should remove in order not to have the one written on the url the last plugin installed was woocommerce
I would not want to remove your basic theme optimizer I would like to solve this problem that was not there before
Hi,
Please temporarily turn off all the optimization plugins (exclude the WordPress cache & Penci Shortcode & Optimization plugins). I'll help you debug & fix it.
Regards,
PenciDesign.
the only optimization plug ins I have active are penci shoortcode and total cache
Hi,
I mean the plugin that adds the extra parameter to your site address (W3 Total Cache & Penci Shortcode & Performance doesn't support this feature).
Regards,
PenciDesign.
and that I have no idea what plugin is since the 'ulimo installed is woocommerce
Hi,
Can you send me the name of the hosting/server?
Regards,
PenciDesign.
Site Ground
Hi,
For this case, please try to turn off all the SiteGround optimization and cache settings then reply to this ticket, I'll try to help you debug this issue.
Regards,
PenciDesign.
done I leave screen to see if I did it right
Hi,
I need more time to check your site for this case, so I'll update this ticket when I'm found the solution.
Please keep waiting.
Regards,
PenciDesign.
ok I wait for an answer thanks a lot ...
Has it finally become clear what this problem stems from?
Hi,
I still have not found the main problem of your site, maybe one of your installed plugins modify the default WordPress loading concept (adding extra parameters then re-load it).
Please try to disable all plugins (exclude all the plugins that come with Soledad) and then re-enable them one by one to check which plugin causes this issue.
Regards,
PenciDesign.
already tried but nothing this problem for me is imporaneous to solve a double loading is a problem
Hi,
1. When you change the domain name, have you moved all the files located in wp-content folder? Some images on your site still missing (header logo, ...)
2. If you've not found any issue related to the plugins, you should contact the SiteGround supporter about the URL change when visiting your site, Soledad theme can't modify it.
Regards,
PenciDesign.
The logo is not there because I am designing a new one who will soon be inserted for other things, I do not do anything aoparte to change the domain as I have to behave for these wp-content files
problem solved it was woocommerce's fault the geolocation setting carried this bug
Hi,
Good news. Thank you for let me know about this.
Regards,
PenciDesign.