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  Public Ticket #3128009
Unable to upload image
Closed

Comments

  • taeinkyun started the conversation
    September 19, 2022 at 12:24pm

    Trying to upload background imagem in Penci Custom Slider Elementor module but when clicking to upload nothing happens. All plugins, WP and theme are updated to the latest version.

  •  2,488
    PenciDesign replied
    September 19, 2022 at 1:40pm

    Hi,

    Please send me your WordPress admin account in a PRIVATE reply. I'll log in and help you check it.

    Regards,
    PenciDesign.


  •   taeinkyun replied privately
  •  2,488
    PenciDesign replied
    September 21, 2022 at 4:54am

    Hi,

    I've checked your site, the problem is that one of your installs has enqueued the wrong JS file (related to the auto widget feature), so all the media settings on Elementor can't work correctly.

    NeMZ6nW.png

    Please try to disable all plugins (excluding all the plugins that come with Soledad) then re-enable them one by one to check which plugin causes this issue.

    Regards,
    PenciDesign.