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  Public Ticket #3142123
Purchase code
Closed

Comments

  • dohongtutrinh started the conversation

    Hi,

    I need purchase code to activate soledad theme but I don't know where to get.

    I use my youth to find it and get help but meaningless?

    The links in the email are dead.

    Please help me, I am in urgent!

    Thanks.

    Attached files:  help.PNG

  •   PenciDesign replied privately
  •   dohongtutrinh replied privately
  •  2,487
    PenciDesign replied

    Hi,

    1. You can translate all the text by going to Appearance > Customize > Quick Text Translation: search and replace any text you want here,

    2. You can log in to this platform via the Envato Account, it will auto-check and link all the products of your account without entering anything.

    Regards,
    PenciDesign.


  •   dohongtutrinh replied privately
  •  2,487
    PenciDesign replied

    Hi,

    If you can't find the text you want to translate, please install the Loco Translate plugin then search and replace all the WordPress/Plugin/Theme text by following the document here: https://wordpress.org/plugins/loco-translate/

    Regards,
    PenciDesign.


  •   dohongtutrinh replied privately
  •  2,487
    PenciDesign replied

    Hi,

    Following your question, please read the document detail here: https://learnwoo.com/set-up-woocommerce-shop-page/

    Regards,
    PenciDesign.


  • dohongtutrinh replied

    Hi,

    It's absolutely awesome. I can see all products on shop page now. Many thanks for your support!.

    But now I have another problem :) 

    I would like to delete the word "3 DEMOS" attached to the homepage and I don't want to have sub-menu "TRANG CHỦ 1" as image below. How can I solve them?

    Big thanks for your feedback!


    5574097444.png


  •  2,487
    PenciDesign replied

    Hi,

    Please go to Appearance > Menus: edit the Main Menu then expand the "TRANG CHỦ":

    - Leave blank the "Label Text",

    - Delete all child menus of this item.

    VVxTCWB.png

    Regards,
    PenciDesign.


  • dohongtutrinh replied

    Hi,

    I want to edit the builder as video tutorial attached but it turns out like below.

    I can not see the header to edit it perfectly. Please help me! Many thanks.

    6741858117.png


  •  2,487
    PenciDesign replied

    Hi,

    The problem is that your screens resolution is too large, please read this document to understand how to modify it: https://help.zolasuite.com/portal/en/kb/articles/how-to-adjust-the-resolution-in-google-chrome

    Regards,
    PenciDesign.


  • dohongtutrinh replied

    Hi,

    I already zoom it to 75% so I can see the header now.

    But I don't khow why I click the home page, it turns out like below.

    Please help! I want to see all the menu not only the logo.


    image 1: (seem ok now)

    7954734954.png

    image 2: i click the home page (trang chủ) 

    8656369233.png

    image 3: after that i don't know why the menu is disappear 

    6584126126.png




  •  2,487
    PenciDesign replied

    Hi,

    For the header builder, please don't click on the menu items. All the elements display for preview purposes only. 

    Regards,
    PenciDesign.

  •   dohongtutrinh replied privately
  •  2,487
    PenciDesign replied

    Hi,

    Please go to Appearance > Customize > WooCommerce:

    > Product Wishlist: turn on the "Enable Wishlist" option,

    > Product Compare: turn on the "Enable Compare" option

    Regards,
    PenciDesign.


  •   dohongtutrinh replied privately
  •  2,487
    PenciDesign replied

    Hi,

    Please send me an image.

    Regards,
    PenciDesign.


  • dohongtutrinh replied

    Hi,

    Sorry, please see the below:

    1417566743.png


  • dohongtutrinh replied

    Hi,

    Sorry to bother you again but after i enable wishlist icon and compare icon, there's nothing different.

    7683713747.png
    3555747813.png
    7383092041.png


  •  2,487
    PenciDesign replied

    Hi,

    1. The wishlist & compare icons already display on the header, here is a screenshot:

    quyujVK.png

    2. Following the information about this plugin, your email was sent successfully, so there is no option to configure it.

    Regards,
    PenciDesign.


  • dohongtutrinh replied

    Hi,

    About 1. This is also a difficult issue and please help me find it out.

    - I just changed another style from: kitchen shop --> minimal shop 

    - The screenshot you sent me is the old one of kitchen shop style and i don't know why it is still there. I use plugin "reset wp" so i start from scratch to build my shop with minimal shop style.

    - If you click to any page like "Trang chủ" (hompage) or "Kho đồ chơi" (shop) again you will see it in another style not like the one from screenshort anymore. And i really don't know why.


    About 2: thanks a lot for your feedback!.

    But i need to use the plugin "wp mail smtp" or webmail to send email?


    Many thanks.


  •  2,487
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account.
    I'll log in and try to help you.

    Regards,
    PenciDesign.



  •   dohongtutrinh replied privately
  •  2,487
    PenciDesign replied

    Hi,

    1. You enable the cache plugin, so all the changes are still not visible until clear all the old cache files. I've activated the LiteSpeed Cache plugin and then purge all the cache files,

    2. The Wishlist and Compare icons don't display because you've not assigned the wishlist/compare pages on the Appearance > Customize > WooCommerce settings. I've modified these settings.

    Please check.

    Regards,
    PenciDesign.


  • dohongtutrinh replied

    Hi,

    Thanks a lot for your super support!

    By the way, can you please tell me how i can change the font of all website? because change from english to vietnamese make the font not so nice.


    And how can i translate the words in highlight below into Vietnamese? I already check loco transaltion, quick translate and woocommerce translate.

    Thanks a lot.

    1757690221.png


  •  2,487
    PenciDesign replied

    Hi,

    1. All the text locate at Appearance > Customize > Quick Text Translation. If you can't find the text you want to translate in this section, please install the Loco Translate plugin then follow the document here: https://wordpress.org/plugins/search/translate/

    2. If you want to change the font, please go to Appearance → Customize → Custom CSS then add the following custom CSS code:

    .woocommerce div.product .product_meta span.product_meta_title {
        font-family: Roboto;
    } .woocommerce div.product form.cart .button {
        font-family: Roboto;
    }

    Regards,
    PenciDesign.



  • dohongtutrinh replied

    Hi,

    Thanks for your reply.

    Can you tell me why i can not access the sub menu as highlighted below? 

    2274549392.png
  •  2,487
    PenciDesign replied

    Hi,

    I've checked your site, and all the menu links working properly.

    Please clear all the browser cache then check again.

    Regards,
    PenciDesign.


  • dohongtutrinh replied

    Hi,

    I don't know how to clear the browser cache even though i search on google the way to do.

    Could you please advise me this, please?

    Thank you so much!

  •  2,487
    PenciDesign replied

    Hi,

    If you're using Google Chrome, here is a document detail: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

    You can check your site in the incognito/private windows to get the correct result.

    Regards,
    PenciDesign.


  • dohongtutrinh replied

    Hi,

    Please help me to check this issue.

    The blog style i want is:

    8PUeFYuQfPXg6tFR5TOf5Wk6EPBHkT2C_QNVY9sob-6nN5yCQ57lZJwyMlf1rzczOiM0hAk6p34FLzd0I9hLBtdkQfVuE3zFsYSXw0Wwafk3Ohdz6IoEe7k6b1wePEQg-7-hZtIuwZ9ibdOL2YH4MuRM5zpwgqntBxJAwL-gjxKUwhw66Ukz8cfBFQ


    Then i don’t know why it turns out like below even i already change it to the above:

    wXcbOAmLFytN_G19_KObLgbKSTW_I2ZbPG1HBcweU2cQXlmrVAw73hJnqmD0DudgSDMzebWndl1riJ87ZgQGgqFKZUjm0lnizb8Pdx_1rTo3CPzNh6HADNI_9fn-1vo24f570gvWhDfqKvC9zau7whO1u3PfO-4bkJLLwcvUIvX4qGupWUiVC3LQIQ

    Thanks a lot.

  •  2,487
    PenciDesign replied

    Hi,

    Please go to Appearance > Customize > General > Category, Tag, Search, Archive pages: change the layout at the "Category, Tag, Search, Archive Layout" option.

    Regards,
    PenciDesign.


  • dohongtutrinh replied

    Hi,

    I did the way you advise but i haven't gotten the expected result.

    I created archive template and name it "Bài viết" --> I put it to author pages but my blog page still the same.

    Is the author page same as blog page? there is no name of blog page so i don't know where i can change the layout of blog page.

    Thanks a lot.

    1176042266.png


  •  2,487
    PenciDesign replied

    Hi,

    The Author Pages are totally different from the blog page. If you want to modify the blog page with the custom layout, you can build it with the Elementor Page Builder by following the document here: https://soledad.pencidesign.net/soledad-document/#homepage

    Regards,
    PenciDesign.


  • dohongtutrinh replied

    Hi,

    Do you know why my web link is like below image?

    6698901245.png

    The link's name is in English and Vietnamese and it links to a blank page which supposed to be different.

    Thanks a lot.

  •  2,487
    PenciDesign replied

    Hi,

    This is a standard link structure of WordPress, you can modify it by going to dashboard > Settings > Permalinks.

    Regards,
    PenciDesign.


  • dohongtutrinh replied

    Hi,

    I want to edit the shop page but it shows like this:

    8671003750.png

    I tried to deactive plugins and even add this: <? the_content ?> to php file but it doesn't work.

    Please advise me how to solve this one.

    Thank you so much!.


  •  2,487
    PenciDesign replied

    Hi,

    You can't edit the shop page of WooCommerce with the Elementor Page Builder.

    Please go to Appearance > Customize > WooCommerce > Shop Settings: customize the WooCommerce shop in this section.

    Regards,
    PenciDesign.


  • dohongtutrinh replied

    Hi,

    Please tell me how I can translate the yellow part (default sorting) of shop page into another language!

    8419922609.png


  •  2,487
    PenciDesign replied

    Hi,

    I've written in the previous reply about the translated text:

    All the text is located at Appearance > Customize > Quick Text Translation. If you can't find the text you want to translate in this section, please install the Loco Translate plugin then follow the document here: https://wordpress.org/plugins/loco-translate/

    Regards,
    PenciDesign.

  • dohongtutrinh replied

    Hi,

    I just change my permalinks and this makes the error "page not found". Please help me to solve this issue!

    Thanks a lot.

  •  2,487
    PenciDesign replied

    Hi,

    After updating the permalinks structure, you need to update all the links you've added on Elementor Page.

    Regards,
    PenciDesign.


  • dohongtutrinh replied

    Hi,

    You mean this elementor page in dashboard, don't you? (as below image)

    But I can not find out the place to edit. Please help!!!. Thanks a lot.

    6969011289.png



  •  2,487
    PenciDesign replied

    Hi,

    I mean you should update all the URLs you've added to the Elementor Pages (not an Elementor settings page).

    Just go to Pages > click Edit with the Elementor: find all the old URLs you've added then replace them with the new format.

    You should read more about Permalink change & 404 error here: https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-posts-returning-404-error/

    Regards,
    PenciDesign.


  • dohongtutrinh replied

    Hi,

    I did both solutions (edit htaccess file and edit the link in elementor page) but my web still shows 404 error in the shop page.

    Please advise me another way to fix it. 

    Many thanks!

  •  2,487
    PenciDesign replied

    Hi,

    You need to go to the dashboard > Pages: click the "Edit with Elementor" all the pages you've created, find & replace all the URLs you've entered before because it doesn't work after you've changed the permalink.

    Regards,
    PenciDesign.


  • dohongtutrinh replied

    Hi,

    I already tried to check and edit one by one but the 404 error is still there. :(

    What can i do now?

    Please help me, thank you so much.

  •  2,487
    PenciDesign replied

    Hi,

    Please send me a screenshot of the links you've to click but it shows a 404 error.

    Regards,
    PenciDesign.


  • dohongtutrinh replied

    Hi,

    Please take a look at these screenshots as below. When I click any pic from "kho đồ chơi" page (or shop page) - image 1, it will show 404 error as image 2. 

    I set up the pic for 404 error so it will show the wondering-baby face instead.

    2902426154.png


    4857076514.png



  •  2,487
    PenciDesign replied

    Hi,

    The problem is that you've set the wrong permalink settings, please go to Settings > Permalink and check these settings fields:

    - Product category base    
    - Product tag base    
    - Product attribute base
    - Custom base

    Please make sure all the settings field above has a unique value (don't use a same value for the Product category base and custom base)

    Regards,
    PenciDesign.

  • dohongtutrinh replied

    Hi,

    Finally, it is solved with your guide. You really help me out a lot.

    Super thank and wish you a beautiful time ^^

  • dohongtutrinh replied

    Hi,

    I got a new problem now. Please help!

    When I click to the sub-menu on shop page, it goes directly to a specified product as below image.

    What can i do now? Please support me!

    9663453801.png


  •  2,487
    PenciDesign replied

    Hi,

    Please edit the menu link by going to Appearance > Menus.

    Regards,
    PenciDesign.


  • dohongtutrinh replied

    Hi,

    I checked my menu and there is nothing abnormally as below image.

    6151205840.png

    Three sub menus in my shop page don't display properly. I try to search on the internet to have the solution but there is nothing. 

    Please help me! Thanks a lot.

  •  2,487
    PenciDesign replied

    Hi,

    This is a permalink issue, please read the reply I've written here: https://pencidesign.ticksy.com/ticket/3142123/#comment-16961331

    Please change the "Product category base" from "kho-do-choi" to another words. For example: kho-do-choi-cat

    Regards,
    PenciDesign.


  • dohongtutrinh replied

    Hi,

    I checked this already, their names are totally different as below image.

    2155540876.png

    Thanks a lot.

  •  2,487
    PenciDesign replied

    Hi,

    You've used /kho-do-choi/ as a part the "Custom base", so WordPress also can't redirect the URL to the correct page.

    Please change the /kho-do-choi/ to another text at the Product category base or Custom base.

    Regards,
    PenciDesign.


  • dohongtutrinh replied

    Hi,

    I changed them but two sub menu don't display correctly (image 1), only one sub menu is correct (image 2).

    1. IMAGE 0
    8850028587.png

    2. IMAGE 1

    Please check the attached word file.


    3. IMAGE 2: it is ok

    7520113665.png

    Many thanks!


    Attached files:  ERROR CUNGNHAUCHOI.docx

  •  2,487
    PenciDesign replied

    Hi,

    I've checked your site, all the menu links now working properly:

    2HSx8pJ.png

    Regards,
    PenciDesign.


  • dohongtutrinh replied

    Hi,

    I really love your magic! :))

    Thank you so so much!