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  Public Ticket #3150149
Theme activation
Closed

Comments

  • tanin started the conversation
    October 20, 2022 at 8:51am

    Hi

    Our theme has been diactivated again. I think it's because of our server's firewall. can you tell me the location and IP range of your server to add to our trusted IP?

  •  2,487
    PenciDesign replied
    October 20, 2022 at 11:12am

    Hi,

    Here is my IP: 113.171.133.241

    Regards,
    PenciDesign.


  •   tanin replied privately
  •  2,487
    PenciDesign replied
    November 3, 2022 at 8:00am

    Hi,

    The problem is that your server has blocked the connection to our checking server, so the registration progress can't work properly.

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you.

    Regards,
    PenciDesign.



  •   tanin replied privately
  •  2,487
    PenciDesign replied
    November 3, 2022 at 11:27am

    Hi,

    I've manually activated the license for your site.

    Please check.

    Regards,
    PenciDesign.


  • tanin replied
    November 6, 2022 at 6:59am

    Hi

    it is not activated now

    Attached files:  Capture.PNG

  •  2,487
    PenciDesign replied
    November 6, 2022 at 8:16am

    Hi,

    Please clear all the browser cache then check again.

    Regards,
    PenciDesign.


  • tanin replied
    November 6, 2022 at 12:15pm

    thank you