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  Public Ticket #3153773
I need activate my plugin
Closed

Comments

  • danilo54 started the conversation
    October 25, 2022 at 10:42pm

    I installed the theme when the domain was blog.melonhelp.com but we changed it to melonhelp.com/blog

    At first we had the theme only for the blog but we decided to change it for the landing as well. In this change, that is treating it as if those were two different domains. how can i change it?

  •  2,487
    PenciDesign replied
    October 26, 2022 at 12:23am

    Hi,

    Please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.

    Regards,
    PenciDesign.

  • danilo54 replied
    October 26, 2022 at 1:43am

    Hi @PenciDesign

    There are not "Theme license" because in melonhelp.com I cannot active the license. I have only a section called "Active theme" and already not exists blog.melonhelp.com to revoke the license :/ 

  •  2,487
    PenciDesign replied
    October 26, 2022 at 2:58am

    Hi,

    Please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you.

    Regards,
    PenciDesign.



  • danilo54 replied
    October 26, 2022 at 4:23am

    Is there another way to do this? I don't know if I should share the credentials. Could it be a call?

  •  2,487
    PenciDesign replied
    October 26, 2022 at 11:12am

    Hi,

    I can check your site via the Remote Desktop Software (TeamViewer or AnyDesk).

    Regards,
    PenciDesign.