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  Public Ticket #3165038
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Comments

  • Marina747 started the conversation
    November 11, 2022 at 9:07am

    Hi, I updated my site, and now when I try to go to Add new post, a blank page shows up. I purged my cache, but nothing. Can you help me please, thanks!

  •  2,487
    PenciDesign replied
    November 11, 2022 at 10:28am

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you.

    Regards,
    PenciDesign.



  •   Marina747 replied privately
  •  2,487
    PenciDesign replied
    November 11, 2022 at 1:59pm

    Hi,

    Please temporarily disable the Cloudflare firewall then reply to this ticket, I can't access your site.

    Regards,
    PenciDesign.


  • Marina747 replied
    November 11, 2022 at 2:21pm

    Done😊

  •  2,487
    PenciDesign replied
    November 11, 2022 at 2:33pm

    Hi,

    1. I've checked your site, and the post editor screen showing properly without any issues, here is a screenshot:

    QaDhtIW.png

    2. If you want to use the classic editor, please install the Classic Editor plugin here: https://wordpress.org/plugins/classic-editor/

    Regards,
    PenciDesign.


  • Marina747 replied
    November 13, 2022 at 9:17am

    Ok, but I still get a blank page. What could be the issue?


  •  2,487
    PenciDesign replied
    November 13, 2022 at 10:06am

    Hi,

    Please send me a full screenshot of this issue.

    Regards,
    PenciDesign.