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  Public Ticket #3166173
IP Licence
Closed

Comments

  • KeviinP started the conversation
    November 13, 2022 at 10:43am

    Hello,

    I have a problem with the license, I am asked to revalidate the license.

    When I try to validate the license, I have this error message:
    This license key has been registered for the domain: http://34.155.249.138 please buy a new license.

    The problem is that this IP is indeed associated with my domain name revesadeux.fr, it is the same website

    How to solve the problem?

    Thanks

  •   PenciDesign replied privately
  •   KeviinP replied privately
  •  2,487
    PenciDesign replied
    November 13, 2022 at 3:32pm

    Hi,

    I've revoked this license, please register it on the new domain.

    In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.

    Regards,
    PenciDesign.

  • KeviinP replied
    November 13, 2022 at 4:56pm

    Okay thank you so much !