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  Public Ticket #3166758
favicon not working
Closed

Comments

  • getfootball started the conversation
    November 14, 2022 at 11:28am

    Hi,

    The favicon for our site is not showing even though we have added it via the theme customisation page.

    Could you advise please. We have used your theme 4 times previously and never had an issue.

    Thank you

  •  2,487
    PenciDesign replied
    November 14, 2022 at 1:20pm

    Hi,

    The problem is that your site is loading under HTTPS, but the favicon is under HTTP protocol, so the browser can't display the favicon image.

    For this case, please install the Really Simple SSL plugin here: https://wordpress.org/plugins/really-simple-ssl/

    Regards,
    PenciDesign.


  • getfootball replied
    November 14, 2022 at 1:54pm

    Hi,

    I'm baffled because we have not needed to do this on our sites on which we have the Soledad theme. I'm not too keen to install a new plugin.

    Are there any other options

  • getfootball replied
    November 14, 2022 at 2:03pm

    Actually, this can be closed now. We have done a search and replace on http:// -> https:// which has resolved the issue.

    Thankyou for the prompt