Some articles are not displaying thumbnail in Whatsapp. Is it a theme bug? Because in the previous theme these articles appeared images. Not all of them, just some articles that don't display.
Can you tell me what I can do to fix this? I also asked help from rank math plugin support but they said it's ok. See an example of an article below:
Good Morning. For several days I asked for help on social networks, on the official rankmath website and honestly, no failure was identified. As I said, some articles that are not showing thumbnail when sharing by whatsapp, before they appear. On the theme change this happened again.
This is a problem with the LiteSpeed cache plugin.
Please turn off the HTML/CSS/JS optimization then check again.
Whatsapp and other social media only read a short content from web page source code, while LiteSpeed cache put all the custom JS/CSS to the top of the page content, so it can't detect the OG tags.
Still I have struggled to resolve this issue. I already disabled everything from the cache plugin, I did everything I could, but the thumbnails do not appear in whatsapp. I don't know what I need to do. I've tested it with another cache plugin and it didn't work. As I said, in the other theme that tinah worked normally and used the same plugin as always.
Have you enabled the hotlinking option on the hosting/server? I've debugged site URL, the post thumbnail already showing correctly: https://developers.facebook.com/tools/debug
Some articles are not displaying thumbnail in Whatsapp. Is it a theme bug? Because in the previous theme these articles appeared images. Not all of them, just some articles that don't display.
Can you tell me what I can do to fix this? I also asked help from rank math plugin support but they said it's ok.
See an example of an article below:
https://www.ajudaspcentro.com.br/o-que-voce-nao-sabe-sobre-o-projeto-de-lei-padre-julio-lancellotti/
https://www.ajudaspcentro.com.br/diga-nao-aos-projetos-de-leis-que-defendem-ideologias-contrarias-a-democracia/
Hi,
About this case, please read the document here to understand how to fix it: https://soledad.pencidesign.net/soledad-document/#social_sharing
Regards,
PenciDesign.
Good Morning. For several days I asked for help on social networks, on the official rankmath website and honestly, no failure was identified. As I said, some articles that are not showing thumbnail when sharing by whatsapp, before they appear. On the theme change this happened again.
Hi,
Please send me some URLs that contain this issue.
Regards,
PenciDesign.
Ok
https://www.ajudaspcentro.com.br/seguranca-publica-cresce-o-numero-de-crimes-na-capital/
https://www.ajudaspcentro.com.br/o-que-voce-nao-sabe-sobre-o-projeto-de-lei-padre-julio-lancellotti/
https://www.ajudaspcentro.com.br/diga-nao-aos-projetos-de-leis-que-defendem-ideologias-contrarias-a-democracia/
https://www.ajudaspcentro.com.br/mpsp-e-defensoria-publica-inimigos-do-estado/
https://www.ajudaspcentro.com.br/o-problema-nao-e-regional-e-paulistano/
Hi,
This is a problem with the LiteSpeed cache plugin.
Please turn off the HTML/CSS/JS optimization then check again.
Whatsapp and other social media only read a short content from web page source code, while LiteSpeed cache put all the custom JS/CSS to the top of the page content, so it can't detect the OG tags.
Regards,
PenciDesign.
Hi,
Maybe Whatsapp still loads the content from the cache, please add some extra parameters to the post URL and then check again.
For example: https://www.ajudaspcentro.com.br/o-que-voce-nao-sabe-sobre-o-projeto-de-lei-padre-julio-lancellotti/?cache=testwhatsappp
Regards,
PenciDesign.
Still I have struggled to resolve this issue. I already disabled everything from the cache plugin, I did everything I could, but the thumbnails do not appear in whatsapp. I don't know what I need to do. I've tested it with another cache plugin and it didn't work. As I said, in the other theme that tinah worked normally and used the same plugin as always.
Hi,
I've re-config your site by turning off HTML Minify and changing the LiteSpeed cache plugin,
Please check.
Regards,
PenciDesign.
I performed tests, published new articles and it didn't work. I don't know why no thumbnails work on whatsapp. I even performed image optimizations.
Hi,
Have you enabled the hotlinking option on the hosting/server? I've debugged site URL, the post thumbnail already showing correctly: https://developers.facebook.com/tools/debug
Regards,
PenciDesign.