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  Public Ticket #3196414
website malfunctioning
Closed

Comments

  •   Kelly Buckley started the conversation
  •  2,486
    PenciDesign replied

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.



  •   Kelly Buckley replied privately
  •  2,486
    PenciDesign replied

    Hi,

    I've fixed this issue by re-installed the Penci Shortcode & Performance plugin.

    Please check.

    Regards,
    PenciDesign.


  •   Kelly Buckley replied privately
  •   Kelly Buckley replied privately
  •   Kelly Buckley replied privately
  •  2,486
    PenciDesign replied

    Hi,

    Have you cleared all the browser caches?

    Regards,
    PenciDesign.


  •   Kelly Buckley replied privately
  •   Kelly Buckley replied privately
  •   Kelly Buckley replied privately
  •  2,486
    PenciDesign replied

    Hi,

    I've re-updated your site again, please clear all the browser cache then check again.

    Regards,
    PenciDesign.


  •   Kelly Buckley replied privately
  •   Kelly Buckley replied privately
  •  2,486
    PenciDesign replied

    Hi,

    Please try to disable all the Cloudflare JS/CSS optimization then check again.

    Regards,
    PenciDesign.


  • Kelly Buckley replied

    Hi, is this what you mean? it was already not selected

  •   Kelly Buckley replied privately
  •  2,486
    PenciDesign replied

    Hi,

    I've checked your site again, please turn off all the Jetpack site optimization, clear all the cache then check again.

    Regards,
    PenciDesign.


  •   Kelly Buckley replied privately
  •  2,486
    PenciDesign replied

    Hi,

    You should deactivate the Jetpack optimization options only.

    Regards,
    PenciDesign.


  •   Kelly Buckley replied privately
  •  2,486
    PenciDesign replied

    Hi,

    I've logged in to your site and disabled it.

    Please check.

    Regards,
    PenciDesign.


  •   Kelly Buckley replied privately
  •  2,486
    PenciDesign replied

    Hi,

    Here is a screenshot on my browser, the mobile menu working properly: https://imgur.com/a/S7GDYXn

    Regards,
    PenciDesign.


  • Kelly Buckley replied

    excellent Thankyou!