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  Public Ticket #3205428
Instagram Feed
Closed

Comments

  • anoopchana started the conversation
    January 11, 2023 at 11:27am

    Hi there,


    I am trying to settup the instagram feed but it keeps saying "

    No any image found. Please check it again or try with another instagram account."


    I tried going to http://pencidesign.com/penci_instagram for support the page does not open.

  •  2,263
    PenciDesign replied
    January 11, 2023 at 3:24pm

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.


  •   anoopchana replied privately
  •  2,263
    PenciDesign replied
    January 12, 2023 at 5:04pm

    Hi,

    The current version PenNews has some problems with the Instagram API, please try to install the Smash Balloon Social Photo Feed plugin here: https://wordpress.org/plugins/instagram-feed/

    We'll fix this issue soon.

    Regards,
    PenciDesign.


  • Virginie replied
    April 27, 2023 at 3:27pm

    Hi, 

    I have the same issue right now.

    Apparently,  the problem has not be fixed, has it?

    Please, tell me what to do.

    Regards

  •  2,263
    PenciDesign replied
    April 27, 2023 at 3:57pm

    Hi @Virginie LEFORT,

    Please update PenNews theme to the latest version and check again.

    PenciDesign,
    Best Regards.

  • Virginie replied
    April 28, 2023 at 7:07am

    I think I am already on the latest version (Soledad version 8.3.3) because no update is proposed.

    FYI, I am always on localhost, my site is not on line yet.

  •  2,263
    PenciDesign replied
    April 28, 2023 at 9:13am

    Hi @Virginie LEFORT,

    This ticket is a problem with the PenNews theme. If you currently using the Soledad theme, please create a new ticket at the Soledad.

    PenciDesign,
    Best Regards.