Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #3209460
Can't Update LOGO
Closed

Comments

  • Jenna started the conversation
    January 17, 2023 at 10:05am

    Can't update LOGO, hangs on all browsers....

  •  2,736
    PenciDesign replied
    January 17, 2023 at 10:07am

    Hi,

    The problem may be that one of your installed plugins conflicts with the theme customizer settings.

    Please try to disable all plugins (exclude the plugins that come with Soledad) then re-enable them one by one to check which plugin caused this issue. (Maybe plugin name WP-External Links)

    Regards,
    PenciDesign.


  • Jenna replied
    January 17, 2023 at 10:49am

    Tried that and didn't work

  • Jenna replied
    January 17, 2023 at 12:44pm

    I NEED TO urgently change the LOGO

  •  2,736
    PenciDesign replied
    January 17, 2023 at 3:13pm

    Hi,

    For this case, please send me your WordPress admin account in a PRIVATE reply.
    I'll log in and try to help you check this problem.

    Regards,
    PenciDesign.