Join the Soledad Facebook Users Group here
for Share, assistance, discussion, and Updates related to Soledad WordPress Theme.

If you can't create a new ticket - you can send us an email via our contact form and we will get back to you.

Okay
  Public Ticket #3217307
Error 500 when active Penci Shortcodes & Performance plugin
Closed

Comments

  • quang10588 started the conversation
    January 27, 2023 at 12:00am

    Hi Soledad,

    I have an error: HTTP ERROR 500 when Penci Shortcodes & Performance plugin is active.
    Please help to check it.
    Thanks

    Attached files:  error 500.jpg

  •   PenciDesign replied privately
  •   quang10588 replied privately
  •  2,486
    PenciDesign replied
    January 27, 2023 at 12:26am

    Hi,

    I've config your site.

    Please check.

    Regards,
    PenciDesign.

  • quang10588 replied
    January 27, 2023 at 12:29am

    could you provide detail of your change?

  •  2,486
    PenciDesign replied
    January 27, 2023 at 12:31am

    Hi,

    I've increased the PHP timeout & Memory limit on your hosting settings: https://support.cpanel.net/hc/en-us/articles/360052237994-How-to-increase-the-Max-Execution-Time-directive-for-PHP-

    Regards,
    PenciDesign.


  • quang10588 replied
    January 27, 2023 at 12:37am

    Thank you for your support.